Summary
Overview
Work History
Education
Skills
Timeline
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Sara Bozeman

Leesburg,GA

Summary

Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service Team Leader

Afni Inc, Verizon
08.2022 - Current
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Used ACSS to keep records of customer interactions, customer accounts, and file documents.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Healthcare Customer Service Representative

Everise Inc
09.2021 - 05.2022
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Resolved billing inquiries and disputes in timely fashion.

Education

Associate of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ
10.2025

High School Diploma -

Americus Sumter High School
Americus, GA
05.2011

Skills

  • Complaint Resolution
  • Order Fulfillment
  • Account Management
  • Report Preparation
  • Technical Support
  • Quality Assurance
  • Call Center Experience
  • Multitasking Abilities

Timeline

Customer Service Team Leader

Afni Inc, Verizon
08.2022 - Current

Healthcare Customer Service Representative

Everise Inc
09.2021 - 05.2022

Associate of Arts - Business Administration And Management

University of Phoenix

High School Diploma -

Americus Sumter High School

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Sara Bozeman