Microsoft Office
Sara Braden
Fremont,CA
Summary
Executive Administrative Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking, and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
20
20
years of professional experience
Work History
Personal Business Assistant
Private Client
12.2020 - Current
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
Front Desk Agent
Bridgepoint at Los Altos
04.2019 - 11.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Dispatcher
Mr. Rooter Plumbing
10.2011 - 08.2013
- Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of twenty fleet vehicles.
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Received new orders, prepared documentation, and assigned personnel.
Receptionist
HICAP Services of Northern California
09.2007 - 10.2008
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionist
Pacific Coast Building Products
02.2005 - 12.2005
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors a positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate in Applied Science in Business Administration -
Heald College
Roseville, CA12.2015
Word Processing Diploma - Word Processing
Heald College
San Francisco, CA02.1995
Skills
- Personal Assistant Experience
- Communication skills
- Microsoft Powerpoint
- Organizational skills
- Meeting Coordination
- Calendar Management
Software
Google Suite
Database Management
Timeline
Personal Business Assistant
Private Client
12.2020 - Current
Front Desk Agent
Bridgepoint at Los Altos
04.2019 - 11.2020
Dispatcher
Mr. Rooter Plumbing
10.2011 - 08.2013
Receptionist
HICAP Services of Northern California
09.2007 - 10.2008
Receptionist
Pacific Coast Building Products
02.2005 - 12.2005
Associate in Applied Science in Business Administration -
Heald College
Word Processing Diploma - Word Processing
Heald College