Summary
Overview
Work History
Education
Skills
Certification
Timeline
Sara Braden

Sara Braden

Fremont,CA

Summary

As a dedicated professional with a degree in Business Administration and comprehensive expertise in Executive Office Administration, I excel in creating streamlined and efficient office environments. My proficiency in office equipment management ensures that operations run smoothly and effectively, allowing for optimal productivity. I possess advanced skills in scheduling management, adept at coordinating complex meeting schedules to accommodate multiple stakeholders while ensuring that time is used efficiently. My impeccable writing skills further enhance my ability to communicate clearly and professionally, making me a valuable asset in any corporate setting. I am passionate about leveraging my skills to support executive leadership and drive organizational success, always striving for excellence in all that I do.

Developed skills in high-pressure, fast-paced environments, excelling in task coordination and office management. Demonstrated ability to streamline processes and improve organizational efficiency. Seeking to leverage these transferable skills in new field, ensuring seamless operations and contributing to team success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Kisco Senior Living
04.2019 - Current
  • Provide excellent customer service by assisting residents with requests as needed or finding appropriate associates to assist;
  • Monitor residents, guests, private duty attendants, visitors, and/or potential job applicants coming in and out of the community and ensure proper and complete use of Resident/Guest logs, 'Resident Away' status log, private duty attendant paperwork, and job seeker forms;
  • Answer incoming calls and ensure questions and needs are handled or directed to appropriate person;
  • Perform administrative and clerical support tasks for community, including filing, updating rosters and distributing mail and internal communication;
  • Maintain the confidentiality of resident information;
  • Support the Move- In and Welcome process by entering data promptly, uploading resident pictures, printing and posting documents at assigned intervals, and managing tasks through New Resident Feed

Alumni

Heald College
04.2015 - 01.2019
  • As an accomplished alumnus of Heald College, I leveraged my education in Business Administration to excel across various professional environments
  • I actively utilized my expertise in the Microsoft Office Suite to enhance productivity and streamline operations within my teams
  • My commitment to lifelong learning was evident as I engaged in consistent Professional Development initiatives aimed at refining my skills and adapting to industry demands
  • Public Speaking became a key asset in my career, allowing me to communicate effectively with diverse audiences and present complex ideas clearly and persuasively
  • My strong foundation in Accounting supported my ability to manage financial data accurately, ensuring informed decision-making for my organization
  • Additionally, I mastered the art of composing professional documents, which facilitated clear and effective communication with stakeholders, enhancing collaboration and driving projects forward
  • Overall, my journey was characterized by a dedication to applying my skills in meaningful ways and contributing positively to my workplace and community

Intern

The Playmakers
01.2015 - 04.2015
  • As an Intern at Playmakers, I effectively collaborated with fellow interns to achieve exceptional results for our recipients, ensuring that our projects exceeded expectations
  • I composed professional correspondence that reflected the high standards of our organization, enhancing our communication and outreach efforts
  • My role required fostering strong community outreach, and developing lasting relationships with local organizations to strengthen our impact
  • Additionally, I conducted thorough research to identify suitable venues for presentations, optimizing our event planning process
  • Throughout my internship, I provided outstanding support to the executive owner, streamlining operations and contributing to the overall success of the team
  • My proactive approach and commitment to excellence were key to enhancing our initiatives and nurturing positive community relations

Business Student

Heald College Roseville
01.2012 - 04.2015
  • Experienced administrative professional who successfully managed a high-volume 6-line phone system with 150 extensions, adeptly routing calls to the appropriate parties
  • I ensured that payroll was consistently delivered on time, demonstrating a strong commitment to accuracy and reliability
  • My role encompassed general office tasks such as faxing, mail handling, and package tracking, all contributing to the efficient operation of the office
  • With exceptional organizational skills and a proactive approach, I consistently supported team initiatives and maintained a productive work environment, showcasing my ability to thrive in fast-paced settings and deliver results effectively

Service Dispatcher

Mr. Rooter Plumbing
10.2011 - 08.2013
  • Dynamic and results-oriented professional with extensive experience in customer service and logistical coordination within the plumbing industry
  • Skilled in dispatching a high volume of calls to plumbing technicians, successfully managing customer interactions in high-pressure situations, and delivering exceptional service with a focus on effective listening and empathy
  • Adept at generating sales by proactively re-engaging previous clients and maintaining a comprehensive database of services and clients to ensure accuracy and efficiency
  • Proven track record of performing essential office duties including managing accounts due, coordinating faxing and mailing, monitoring deliveries, ordering supplies, and answering phones with professionalism and clarity
  • Committed to driving operational excellence and exceptional customer satisfaction through strong organizational and communication skills

Receptionist

HICAP Services of Northern California
09.2007 - 10.2008
  • Experienced professional with a proven track record in providing exceptional support in a dynamic healthcare environment
  • I answered and directed incoming calls from seniors regarding Medicare, showcasing my ability to communicate complex information clearly and effectively
  • My role required me to serve as a compassionate listener, often addressing sensitive concerns and ensuring that clients felt valued and understood
  • I directly supported the Program Manager and all levels of management, taking meticulous board meeting notes and maintaining a high standard of organization
  • I efficiently scheduled appointments for clients at various locations, contributing to streamlined operations and enhanced accessibility for our clients
  • Additionally, I updated the customer database with accuracy and attention to detail, ordered necessary supplies, and managed the distribution of mail
  • I handled faxes with diligence and professionalism, all while maintaining a focus on outstanding customer service
  • My efforts were recognized with a commendation letter from the Agency on Aging in Sacramento, highlighting my commitment to excellence and client satisfaction
  • My experiences have equipped me with a comprehensive skill set, fostering strong relationships with clients and colleagues alike in a fast-paced environment

Receptionist

Pacific Coast Building Products
02.2005 - 12.2005
  • Experienced administrative professional who successfully managed a high-volume 6-line phone system with 150 extensions, adeptly routing calls to the appropriate parties
  • I ensured that payroll was consistently delivered on time, demonstrating a strong commitment to accuracy and reliability
  • My role encompassed general office tasks such as faxing, mail handling, and package tracking, all contributing to the efficient operation of the office
  • With exceptional organizational skills and a proactive approach, I consistently supported team initiatives and maintained a productive work environment, showcasing my ability to thrive in fast-paced settings and deliver results effectively

Education

Diploma - General Studies

Calaveras High School

Associate's degree - Small Business Administration/Management

Heald College
04.2015

Skills

  • Analytical Skills
  • Executive Calendar Management
  • Administrative Assistance
  • Scheduling
  • Management
  • Executive support
  • Office management
  • Schedule & calendar planning
  • Meticulous attention to detail
  • Information confidentiality
  • Expense reporting
  • Professional and mature
  • Travel coordination
  • Calendar management

Certification

Word Processing Diploma, Heald College

Timeline

Front Desk Agent - Kisco Senior Living
04.2019 - Current
Alumni - Heald College
04.2015 - 01.2019
Intern - The Playmakers
01.2015 - 04.2015
Business Student - Heald College Roseville
01.2012 - 04.2015
Service Dispatcher - Mr. Rooter Plumbing
10.2011 - 08.2013
Receptionist - HICAP Services of Northern California
09.2007 - 10.2008
Receptionist - Pacific Coast Building Products
02.2005 - 12.2005
Heald College - Associate's degree, Small Business Administration/Management
Calaveras High School - Diploma, General Studies

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Sara Braden