Sara Brasher
Lakeland,FL
Overview
6
6
years of professional experience
Work History
Medical Assistant
Manaswi Orthopedic
Davenport Fl
08.2022 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Customer Service
GC Services
Lakeland Fl
10.2017 - 11.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Education
Medical Assistant - Health Aide
Southern Technical College
Orlando, FL06.2019
Skills
Injections
Vital signs
Patient Scheduling
Staple removal
Icd 10
Athena Health
Team work
Communication
Front desk
Timeline
Medical Assistant
Manaswi Orthopedic
08.2022 - 10.2023
Customer Service
GC Services
10.2017 - 11.2020
Medical Assistant - Health Aide
Southern Technical College