Hi, I’m
Sara Bray
Customer relations manager
Owensville,MO
Summary
Versatile Customer Service Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
8
years of professional experience
Work History
BJC HealthcareSt. Louis
Patient Relationship Specialist
01.2024 - Current
Job overview
- Schedule, cancel, and re-schedule appointments
- Effective in Microsoft office
- Accurate record keeping
- Multitasking skills
- Fast and effective typing
- Microsoft teams and zoom experience
- Clean and organized work area
- Route messages to providers on behalf of the patient
- Insurance referrals
- Assist in resolving billing issues
- Symptom based calls
- Medication refills
- Process pre-certifications and prior authorizations.
Citizens bankGerald
Customer service manager/teller supervisor
06.2016 - 01.2024
Job overview
- Perform transactions, open and close personal checking accounts, business accounts, Health Savings Accounts, Money Market accounts, Safe deposit boxes, and Certificate of Deposit accounts
- Develop a relationship with clients to advise them on their banking decisions
- Fill and balance the ATM machine
- Prepare money to be bought and sold to fed
- Perform maintenance on customer accounts (stop payments, closing debit cards, debit disputes, wire transfers, and ordering checks)
- Supervised the tellers and assigned daily jobs
- Made employee schedule and approved time cards/day off request
- Answered and made phone calls.
Education
Ozark Technical Community College
A.A.S business marketing
05.2019
Belle High School
High School Diploma
01.2013
Skills
- Highly responsible and reliable
- Works efficiently in a fast pace environment
- Cash handling experience
- High level of professionalism
- Excellent communications
- Fast learner and goal oriented
- Strong leadership
- Exceptional Customer service
- Proficient in Microsoft Office
- Account Management
- Schedule Management
- Customer Relations
- Training and mentoring
- Account Updates
- Data Collection
Accomplishments
- Dean’s list at Ozark Technical Community College
- Annual top teller award
- Best in area award
- Gold teller award
- Promoted to Customer Service Manager
- Promoted to Marketing director
Timeline
Patient Relationship Specialist
BJC Healthcare
01.2024 - Current
Customer service manager/teller supervisor
Citizens bank
06.2016 - 01.2024
Ozark Technical Community College
A.A.S business marketing
Belle High School
High School Diploma
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