Sara Brendal
Summary
Results-oriented customer service professional skilled in team leadership, effective communication, and operational improvements. Successfully managed daily operations and resolved escalated issues, delivering enhanced service quality and driving customer satisfaction metrics.
Overview
9
9
years of professional experience
Work History
Flex Customer Service Supervisor
Allegiance (Cigna)
Missoula, Montana
01.2017 - 03.2022
- Supervised customer service representatives, enhancing support quality through consistent guidance and oversight.
- Managed daily operations, streamlining call center workflows to improve service delivery.
- Resolved escalated customer issues with effective conflict resolution strategies.
- Monitored customer service performance metrics, providing insights to drive improvements in response times and customer satisfaction.
- Monitored team performance and provided regular feedback for growth.
- Developed training programs for new staff to enhance service skills.
- Processed FSA/ HRA Claims.
Flex Customer Service Representative
Allegiance (Cigna)
Missoula, Montana
01.2016 - 01.2017
- Assisted customers with inquiries about FSA/HSA/HRA plans.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated clients on policy details and claims processes to enhance understanding.
- Collaborated with team members to streamline service processes, enhancing overall customer experience.
- Conducted follow-up calls to confirm customer satisfaction and address any remaining concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Desk/ Cashier
Super 1 Foods
Stevensville, Montana
01.2013 - 01.2016
- Managed cash register operations, balancing daily cash drawers to maintain financial accuracy.
- Processed customer transactions, ensuring accuracy and efficiency at the service desk.
- Assisted customers with inquiries and resolved issues promptly.
- Trained new cashiers on company policies and procedures, enhancing team readiness and customer service quality.
Skills
- Problem solving and decision making
- Team leadership
- Operational efficiency
- Effective communication
- Attention to detail
- Project collaboration
- Analytical thinking
- Time management
- Training and mentoring
- Active listening and feedback
- Customer service
- Conflict resolution
References
Dinah Jodsaas - Provider Data Supervisor Allegiance/ Cigna
406.381.1532
Stacy Wilkey- Flex Operations Manager Allegiance/ Cigna
406.370.9324
Timeline
Flex Customer Service Supervisor
Allegiance (Cigna)
01.2017 - 03.2022
Flex Customer Service Representative
Allegiance (Cigna)
01.2016 - 01.2017
Customer Service Desk/ Cashier
Super 1 Foods
01.2013 - 01.2016