Sara Brennan
San Tan Valley,AZ
Summary
Accomplished Branch Manager at Wells Fargo, adept in relationship management and branch operations management. Proven track record of enhancing customer satisfaction and loyalty, alongside mentoring teams to exceed strategic goals. Skilled in regulatory compliance and conflict resolution, consistently delivering results with a focus on financial performance improvement.
Overview
6
6
years of professional experience
Work History
Branch Manager
Wells Fargo
Mesa, AZ
04.2013 - 09.2019
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Monitored financial performance of the branch on a monthly basis.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
GED -
Central Arizona College
Apache Junction, AZ06-2012
Skills
- Excels in team leadership
- Relationship building and management
- Sales professional
- Coaching and mentoring
- Conflict resolution
- Risk analysis
- Decision-making
- Upselling and cross selling
- Financial services
- Employee monitoring
- People-oriented
- Product training
- Branch operations management
- Verbal/written communication
- Regulatory compliance
- Customer service
- Relationship management
Timeline
Branch Manager
Wells Fargo
04.2013 - 09.2019
GED -
Central Arizona College
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