Sara Brown
Puyallup,WA
Summary
Strategic Director of Property Services with a robust foundation in financial analysis, bookkeeping, and effective team leadership. Expertise in managing diverse property portfolios while enhancing administrative operations for improved efficiency. Demonstrated success using Microsoft Office tools and advanced accounting methods to deliver outstanding outcomes. Seeking a VP/Director opportunity to contribute knowledge and leadership towards sustained operational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Property Management
Guide Property Services
Seattle, WA
10.2021 - Current
- Guided operational processes while maintaining open lines of communication with investors and owners.
- Fostered relationships while providing insights to property and portfolio managers.
- Supervised property functions and addressed complex tenant problems efficiently.
- Utilized a forward-thinking approach in addressing issues, resulting in enhanced ROI for properties.
- Guided team members on property management techniques, ensuring policy compliance.
- Supervised operations of a 20+ member team to optimize debt recovery strategies.
- Managed execution of capital projects, ensuring full compliance with regulations.
- Directed team of property managers and maintenance staff to efficiently manage over 3000-unit multi-family properties.
- Achieved a 10% cut in general expenses by implementing strategic cost-saving measures for the portfolio.
- Advised professionals on financial planning, budgeting, and investment priorities.
- Prepared detailed budgets and financial reports for properties.
Director of Operations
Metropolitan Management Co
Seattle, WA
09.2013 - 10.2021
- Coordinated day-to-day activities for multi-building complexes with more than 2000 rental units.
- Managed a team of over 30 staff members.
- Created and followed strategic objectives related to property management.
- Facilitated development and validation of property budget frameworks.
- Produced comprehensive periodic portfolio reporting on a monthly, quarterly, and annual basis.
- Delivered analytical reports aligned with industry standards.
- Supervised the implementation of complex property improvement initiatives.
- Sustained more than a 97% occupancy and collection rate.
- Oversaw development and implementation of office policies.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed and maintained client relationships to grow business and improve account retention.
- Ensured compliance with applicable laws, regulations, industry standards.
- Worked with management team to develop operational goals aligned with business strategy.
Lead Community Association Divisions Assistant
Phillips Real Estate Services, LLC
Seattle, WA
01.2011 - 09.2013
- Assist managing over 500+ HOA units
- Coordinate resale certificates requests via Condocerts and perform condo certificate updates, questionnaires and escrow demands
- Training of Administrative team members
- Process escrow payments and oversee HOA ledger reviews
- Understand review and utilize computer reports such as Condo Reports, Assessment Reports, AMSI, Condocerts, and File Maker
- Maintain HOA ledgers, calculate escrow checks, verify totals and forward to accounting
Property Promotions & Accounts Receivable
Randall Berg & Associates
Seattle, WA
01.2010 - 12.2011
- Keeping all properties up to date and ready to rent
- Update all website accounts with current rental status
- Processing rental applications and answering any questions with current rents/HOA customers
- Process rent/HOA checks and making sure accounts were current and correct
Education
General Studies -
Boise State University
Boise, ID12.2006
Skills
- Effective Leadership
- Investment Asset Management
- Capitol Project Management
- Contract Management
- Detail-Oriented Mindset
- AppFolio Proficiency
- Sustainability initiatives
- Analytical Problem-Solving
- Strong Interpersonal Communication
- Staff management
- Asset management
- Portfolio management
- Property operations
- Contract negotiation
- Fair housing mandates
- Financial budgeting and reporting
Certification
Washington Real Estate License, 09/2021, Washington State
Hobbies and Interests
- Traveling to new places
- Capturing moments with my two beautiful children and husband
- Watching BSU College Football
- Watching my son play AAU and school basketball year-round
Timeline
Director of Property Management
Guide Property Services
10.2021 - Current
Director of Operations
Metropolitan Management Co
09.2013 - 10.2021
Lead Community Association Divisions Assistant
Phillips Real Estate Services, LLC
01.2011 - 09.2013
Property Promotions & Accounts Receivable
Randall Berg & Associates
01.2010 - 12.2011
General Studies -
Boise State University
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