Summary
Overview
Work History
Education
Skills
Certification
Wrestling club
Timeline
Generic
Sara Brown

Sara Brown

St Louis,MO

Summary

Dynamic Client Engagement Specialist with a proven track record at Polish Room/Paint Nail Bar , excelling in customer retention and relationship building. Skilled in strategic marketing and problem-solving, I consistently exceeded performance targets, enhancing client satisfaction and driving revenue growth through tailored solutions and effective communication. Skilled in membership sales, multi unit management, leadership and franchise experience. Committed to delivering exceptional service and fostering lasting client connections.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Client Engagement Specialist

Polish Room
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
  • Expanded market reach by conducting research on industry trends and creating targeted sales strategies.
  • Managed high-profile accounts, ensuring timely delivery of services and prompt resolution of issues.
  • Delivered engaging presentations at industry events, showcasing company capabilities to potential clients.
  • Established, managed and grew diverse set of accounts through highly pro-active engagement strategies.
  • Leveraged client feedback to enhance product offerings and improve overall customer experience.
  • Resolved product or service problems by clarifying customer's complaint and determining root causes.
  • Streamlined communication processes to improve information flow between internal teams and clients.
  • Provided exceptional customer service to existing accounts, ensuring client satisfaction and order renewal.
  • Used Software and Software to prepare, maintain and distribute client status reports.
  • Facilitated training sessions for new team members to ensure consistent service quality across all engagements.
  • Boosted revenue generation through strategic upselling and cross-selling initiatives.
  • Identified potential areas of growth within existing accounts through ongoing relationship-building activities.
  • Consistently exceeded performance targets by effectively managing time-sensitive projects and meeting deadlines under pressure.
  • Identified opportunities for account growth based on knowledge of market trends and competition.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Owner

Paint Nail Bar
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Expanded business into new markets, cond
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Senior Sales Director

Arrow
06.2024 - Current
  • Led successful contract negotiations, securing favorable terms for long-term business partnerships.
  • Launched new product lines, driving sales growth and expanding the company''s offerings.
  • Implemented customer feedback loops to better understand client needs, addressing concerns promptly while continuously improving our service offerings.
  • Collaborated cross-functionally with marketing teams to develop targeted campaigns that drove interest in our offerings and generated new leads for the sales department.
  • Optimized resource allocation by analyzing territories and assigning appropriate personnel based on potential opportunities for growth.
  • Identified areas of opportunity within existing accounts, upselling products or services accordingly for revenue growth.
  • Developed comprehensive sales plans, setting ambitious targets and guiding the team towards their achievement.
  • Maximized profit margins through pricing optimizations based on market trends and competitor analysis.
  • Analyzed market trends to inform strategic planning decisions, ensuring continued success in a competitive industry landscape.
  • Improved team performance by creating training programs tailored to individual skill sets and goals.
  • Built a high-performing sales force through rigorous recruitment processes and ongoing performance evaluations.

Owner Operator

Polish Room
05.2019 - 06.2024
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.

Regional Director of Operations

Paint Nail Bar Franchise
04.2015 - 05.2019
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Enhanced employee satisfaction with targeted training programs and professional development opportunities.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
  • Led cross-functional teams to achieve company-wide goals and initiatives within the region.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Refined safety protocols at each location to minimize risk exposure for both employees'' well-being as well as company liability.
  • Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
  • Oversaw regional growth through strategic planning, market research, and competitive analysis.
  • Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.

Education

Trade - Cosmetology

National Academy of Beauty Arts
St Louis, MO
09.1999

Skills

  • Appointment scheduling
  • Project management
  • Customer retention and relations
  • Payment collection and processing
  • Intake interviews
  • Strategic marketing
  • Customer service and support
  • Problem-solving and resolution
  • Time management
  • Multitasking and organization
  • Critical thinking and adaptability
  • Creative problem solving
  • Money handling
  • Decision-making
  • Relationship building
  • Data entry and documentation
  • Task prioritization
  • Product knowledge and sales
  • Conflict resolution and de-escalation techniques
  • Team development and staff training
  • Follow-up skills
  • Scheduling

Certification

Socap USA hair extension Educator

Great length certification

Microblading certification

CPR certified

Wrestling club

I ran two successful wrestling clubs with over 100 wrestlers in each club

I was an athlete who played softball volleyball basketball and ran track and I was boxer for seven years

Timeline

Senior Sales Director

Arrow
06.2024 - Current

Owner Operator

Polish Room
05.2019 - 06.2024

Regional Director of Operations

Paint Nail Bar Franchise
04.2015 - 05.2019

Trade - Cosmetology

National Academy of Beauty Arts

Client Engagement Specialist

Polish Room

Owner

Paint Nail Bar

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