Summary
Overview
Work History
Education
Skills
Timeline
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Sara Brunell

Valparaiso,IN

Summary

Accomplished Manager with a proven track record at Five Guys, enhancing customer satisfaction and team productivity through effective coaching and cross-functional teamwork. Skilled in staff training and development, I led initiatives that significantly improved service excellence and operational efficiency. Expert in decision-making and team leadership, consistently achieving and surpassing goals.

Overview

14
14
years of professional experience

Work History

Manager

Five Guys
Portage, IN
10.2021 - 11.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Managed risk by developing and implementing effective risk management strategies.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Manager

Dinos pizza
Whiting, IN
10.2010 - 03.2020
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Education

Some College (No Degree) - Business

Southern New Hampshire University
Hooksett, NH
06-2027

Skills

  • Coaching and mentoring
  • Cross-functional teamwork
  • Customer service
  • Goal setting
  • Staff training and development
  • Lead generation
  • Decision-making
  • Team leadership

Timeline

Manager

Five Guys
10.2021 - 11.2024

Manager

Dinos pizza
10.2010 - 03.2020

Some College (No Degree) - Business

Southern New Hampshire University

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Sara Brunell