Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
OperationsManager
Sara Budic

Sara Budic

Dudley,MA

Summary

Dedicated, hardworking and committed individual looking to become a dependable and valuable team member. Proven ability to establish and maintain excellent communication and relationships with both clients and team members. Ability to work independently or with a team. A few interesting facts about me: I was born in Serbia but moved to the United States at roughly 8 months old. While other children focused on making friends in elementary school, I focused on learning the English language and excelling in all my future educational endeavors. I'm a first generation college student/graduate and can speak two languages.

Overview

6
6
years of professional experience

Work History

Local Trade Coordinator

BlueHive Exhibits / Mallinckrodt Pharmaceuticals
07.2021 - Current
  • Reviewing and approving 500+ annual local/regional trade show requests for specialty and hospital brand sales teams utilizing the Salesforce platform.
  • Maintaining accurate and efficient records within client's Salesforce platform.
  • Liaising between sales teams and organizations/foundations to coordinate exhibit space purchases, attendee registration, space furnishings, and more.
  • Creating and presenting PowerPoint presentations to team leads and sales teams for pre-convention meetings, status calls, and more.
  • Liaising with marketing departments to create media kits for use in various advertising opportunities.
  • Providing HCP/Patient approved materials and literature, company information, contact information, and more, for the creation of virtual exhibit/booth spaces.
  • Providing logistical support for client's national and international conferences; to include on-site supervisory support ~ 25% of the time.
  • Developing financial projections and forecasts to guide investment decisions for future events.
  • Participating in internal calls to ensure booth builds that enhance client's brand or image and exceed client's expectations and needs.
  • Collaborating with internal and external departments to implement a tabletop display program for a newly approved client drug.
  • Maintaining a strong rapport with sales representatives to ensure positive and efficient communication and logistical support.
  • Utilizing Concur and Dolphin for fund allocation and reconciliation to maintain compliance with company and pharmaceutical policies.
  • Building and strengthening long-lasting client and community relationships to promote long term business growth.
  • Coordinating with internal teams to facilitate prompt delivery of client projects.
  • Monitoring import and export tracking via ExhibitForce to maintain accurate and up-to-date shipment records.
  • Fielding customer complaints and facilitating negotiations, to resolve issues and reach mutual conclusions.
  • Gaining customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributing to team objectives in a fast-paced environment,
  • Presenting a professional image consistent with company's brand values.

Receptionist

Imperial Hyundai
05.2020 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct departments, locations, or individuals.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases such as AutoMate.
  • Maintained records of key and plate usage and drop-offs to ensure proper inventory tracking.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Receptionist/Office Administrator

Golden Pond Assisted Living
12.2017 - 06.2020
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Designed cafeteria menu's and event pamphlets for residents and families.
  • Sorted and placed deliveries into resident's mailboxes to ensure timely delivery of mail and packages.
  • Utilized a communication system to alert Aides of alarms from residents rooms.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Communicated issues and concerns surrounding maintenance/building facilities and equipment to service personnel.
  • Worked with emergency personnel (911, Hopkinton Fire and Police, etc.) to maintain safety of residents.
  • Supervised building entrances to ensure safety of residents and proper sign-in records.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

BBA - Business Administration

Worcester State University
Worcester
05.2021

High School Diploma -

Blackstone Valley Tech.
Upton
05.2017

Skills

  • Relationship Building
  • Microsoft Office Applications
  • Communication Skills
  • Fast Learner
  • Operational Efficiency
  • Client Support
  • Regulatory Reporting
  • Status Updates
  • Administrative Support
  • Team Communication
  • Customer Accounts Management

Languages

English
Native or Bilingual
Serbian
Professional Working

Timeline

Local Trade Coordinator

BlueHive Exhibits / Mallinckrodt Pharmaceuticals
07.2021 - Current

Receptionist

Imperial Hyundai
05.2020 - 05.2021

Receptionist/Office Administrator

Golden Pond Assisted Living
12.2017 - 06.2020

BBA - Business Administration

Worcester State University

High School Diploma -

Blackstone Valley Tech.

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Sara Budic