Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Burch

New Caney,Texas

Summary

Dynamic Hospitality Manager with a proven track record at Buffalo Wild Wings, enhancing customer satisfaction through exceptional guest relations and effective staff training. Skilled in budgeting and financial management, I foster a collaborative work environment that drives operational excellence and boosts profitability while ensuring compliance with health and safety standards.

Overview

26
26
years of professional experience

Work History

Hospitality Manager

Buffalo Wild Wings
03.2016 - 07.2024
  • Increased customer service ratings significantly through personable service, our location was in the top of the company for 6 years running.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality. Performed all hiring, orientations, and training schedules, in addition to writing all department schedules.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Handled all invoices and P&L.

Service Manager

Chilis Restaurant ( Brinker International)
01.2014 - 03.2016
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Assistant General Manager

TGI Fridays
03.2007 - 01.2014
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Assistant General Manager

Bennigan's Restaurant
04.1998 - 03.2007
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Education

LCDC -

Lonestar
The Woodlands, TX
03-2000

Skills

  • Employee scheduling
  • Staff training and development
  • Guest relations management
  • Health and safety compliance
  • Budgeting and financial management
  • Labor cost control
  • Facility management
  • Complaint handling
  • Exceptional communication

Timeline

Hospitality Manager

Buffalo Wild Wings
03.2016 - 07.2024

Service Manager

Chilis Restaurant ( Brinker International)
01.2014 - 03.2016

Assistant General Manager

TGI Fridays
03.2007 - 01.2014

Assistant General Manager

Bennigan's Restaurant
04.1998 - 03.2007

LCDC -

Lonestar

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Sara Burch