Sara Burrow
Twin Lakes,WI
Summary
Dynamic analyst with a strong background in IT service management and property operations, known for enhancing user experience through strategic problem‑solving, clear communication, and process optimization. Skilled in managing IT service requests, administering identity and access controls, and supporting secure, efficient system environments. Experienced in developing property marketing strategies, optimizing occupancy, and implementing financial processes that strengthen resident retention and drive stakeholder value. Adept at bridging technical and operational functions to improve efficiency, accuracy, and overall organizational performance.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
IAM Service Desk Analyst
Provalus
Tahlequah, Oklahoma
12.2024 - Current
- Provided technical support for software and hardware issues to end-users.
- Diagnosed and resolved IT service requests via phone, email, and chat.
- Documented support interactions in the ticketing system for future reference.
- Created knowledge base articles for frequently asked questions about services offered by the IT Service Desk team.
- Installed and configured computer hardware operating systems and applications.
- Performed daily tasks such as creating user accounts, resetting passwords, installing applications, and configuring systems.
- Assisted in user access management and identity provisioning processes.
- Analyzed user permissions and role assignments for compliance purposes.
- Documented processes related to identity governance and administration tasks.
- Resolved access-related issues by troubleshooting user authentication problems.
- Configured identity stores such as Microsoft Azure AD B2C or Oracle Unified Directory Services.
- Implemented access control policies based on user roles and entitlements in accordance with organizational security standards.
- Integrated applications with directory services like LDAP or Active Directory to provide centralized authentication and authorization capabilities.
- Assisted users with account setup and access issues promptly.
Multi-Site Community Manager
Roselle, Somerset, Miramar LLC
Port Angeles, Washington
04.2021 - 09.2024
- Managed day-to-day operations across multiple community sites of multifamily housing and long term RV home sites, ensuring efficient functioning.
- Oversaw resident maintenance requests, coordinating timely repairs to enhance satisfaction.
- Negotiated service contracts and pricing with vendors, optimizing operational costs.
- Coordinated resident communications to foster engagement and transparency.
- Developed and monitored budgets aligned with operational and financial goals for each site.
- Oversaw the acquisition and operational integration of three RV parks, totaling 164 sites.
- Conducted regular inspections to uphold quality standards and ensure compliance.
- Prepared detailed reports on occupancy trends, revenue streams, and key performance metrics.
- Transitioned organization from paper files to a fully digital property management system.
Comunity Manager
Hunt Companies Llc-military Housing
Bremerton, Washington
11.2019 - 03.2021
- Conducted regular inspections of buildings, common areas, and vacant units; identified repair needs and collaborated with Navy partners to ensure compliance with required standards.
- Oversaw multiple projects simultaneously, maintaining timelines and ensuring successful completion.
- Analyzed market trends to adjust rental pricing strategies and maximize occupancy rates.
- Monitored resident adherence to lease terms and Navy‑mandated regulations, addressing issues promptly and professionally.
- Developed and executed the annual operating budget for 556 mixed military and civilian housing units.
- Prepared monthly financial reports detailing income, expenses, and cash flow to support informed decision‑making.
- Produced monthly performance and compliance reports for Navy partners, ensuring transparency and alignment with contractual expectations.
Education
Associate of Arts - General Studies
William Rainey Harper College
Palatine, IL06-2013
Skills
- Strategic problem‑solving and decision‑making
- Clear, effective communication across teams and stakeholders
- Ability to manage multiple priorities and complex workflows
- IT support, identity management, and user access administration
- Microsoft Azure access control
- Microsoft 365 productivity applications
- Advanced Excel skills, including formulas, data analysis, and spreadsheet automation
- Budget development, forecasting, and financial reporting
- Month‑end close processes
- General ledger management and journal entries
- Accounts payable and receivable
- Account and bank reconciliation
- Preparation and review of financial statements
- Yardi Voyager property management software
- Lease administration and market analysis
- Property marketing, promotion, and occupancy optimization
- Vendor negotiation, contract management, and project coordination
- Resident relations, communication, and conflict resolution
Certification
Microsoft IT Support Specialization
Timeline
IAM Service Desk Analyst
Provalus
12.2024 - Current
Multi-Site Community Manager
Roselle, Somerset, Miramar LLC
04.2021 - 09.2024
Comunity Manager
Hunt Companies Llc-military Housing
11.2019 - 03.2021
Associate of Arts - General Studies
William Rainey Harper College