Sara Carder

Retail and Corporate Bank Executive with over 28 years of experience in driving growth and enhancing customer satisfaction. Proven expertise in leading teams, optimizing processes, and implementing cost-effective workflows that reduce expenses. A strong background in progressive people management strategies aligned with sales objectives, complemented by a successful track record in customer relationship management. Renowned for developing innovative client engagement strategies that consistently exceed performance quotas and support organizational goals.

• B.A. Business Administration, 3.9, 12/01/22, University of Arizona Global Campus, Dean’s List; Graduate Summa cum Laude
• JP Morgan Chase Advanced Leadership Edge Training
• Wells Fargo Transformational Leadership Training
• Wells Fargo Extraordinary Leader Training

Treasurer, The Lioness Project, Collin County Meals on Wheels, McKinney Recreation Center, Presbyterian Night Shelter for Single Women and Children, Lioness Project events, North Texas Food Bank, Bledsoe Elementary School, Pearson Middle School, Fellowship Church Grapevine

• New Build Performance Level 1 Acheivement, January 2019 - December 2022
• Treasurer, The Lioness Project (Since January 2015)
• Wells Fargo - Recognized as Top Performing Branch in Texas for four consecutive years
• Regional Star Manager Champion, Wells Fargo - Achieved for four consecutive years
• Regional Service Excellence Champion - Recognized for three consecutive years of outstanding performance
• Regional Star Team Champion - Awarded for three consecutive years
• Regional Small Business Challenge Winner
• Four-time Regional Winner of the Sales & Service Star Award
• Nominated by District Manager and Regional Bank President for Extraordinary Leader

• Bank Management
• Strategic Planning and Execution
• Team Leadership
• Client Service
• New Product Marketing
• Lending and Loan Servicing
• Risk Mitigation
• Operations Management
• Regulatory Compliance
• Learning and Development
• Strategic Solution Delivery
• Market and Business Acumen
• Staff Training and Development
• Project Management
• Budget Management

• JP Morgan Chase, Plano, TX, 01/01/22 - Present, DP&I FRAUD OPERATIONS MANAGER II, Lead teams in various functions, manage the day-to-day operations of the department, and ensure that business objectives are consistently achieved., Partner with various stakeholders to lead local strategies for sustainable performance, improve enterprise-wide processes, and meet business objectives while protecting the Merchant and Firm from losses., Monitoring productivity across three sites globally (Plano, TX, Tempe, AZ, and Cebu Philippines) while providing guidance on staffing, workload adjustments, and adherence to policy and procedure., Lead direct team of sixteen analysts and support additional 50+ analysts and peer managers in Arizona and Cebu, Philippines to achieve department KPIs and enhance merchant client experience., Mitigate risk of loss to our clients and firm through a strong control framework with adherence to regulatory compliance, AML, and BSA activities., Lead employee related initiatives such as interviewing and hiring, setting performance objectives, individual development plans, and create a strong internal bench strength., Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement., Manage financial goals by reviewing expense reports, monthly budget performance reports, forecasting expenses, and making necessary adjustments., Manage risk and control in the line of business and continuously monitor compliance with regulatory requirements in all areas of the business., Create and publish department policies and procedures while effectively leading enterprise-wide strategies to improve business results.
• JP Morgan Chase, McKinney, TX, 01/01/18 - 12/31/22, VP, BRANCH MANAGER, Manage activities in branch to exceed customer expectations and create a customer obsessed culture., Direct all aspects of branch operations, grow the deposits and investments of the branch and coach bankers and tellers., Responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future., Collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for clients., Build partnership with local businesses to build brand in local market area through strong community involvement., Manage, identify, coach, and develop branch employees to engage clients and provide a world-class client experience., Assist partners in maintaining client relationships and drive deposit and investment growth., Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes., Source, recruit, and train talent for Allen/McKinney Market.
• Independent Bank, Coppell, TX, 01/01/11 - 12/31/18, VP, BRANCH MANAGER, Manage activities in branch office to achieve the mission, vision, and values of the Bank, along with Bank strategic objectives, customer success, teambuilding, risk and business development goals., Maintain branch at approved expenditure levels, and review, control, and report on general ledger activity., Establish the strategy to acquire, retain, and expand the branches’ customer base and contribute to the development of training and educational programs for staff., Coach team members to deliver overall operating efficiency of the branches, delivering a consistently positive experience for retail and commercial customers., Ensure that operating procedures are being followed and provide guidance on operating risk issues and handling of exceptions and adjustments., Created and implemented bank-wide best practices to reduce losses and mitigate risk., Strategic leader and project manager for the development of bank-wide New Accounts, Teller and Operational Manager manuals encompassing all system instructions, processes and policies and procedures., Conduct bank internal audits within the North Texas branches., Team Lead and Management Trainer for all North Texas New Hires., Facilitate training and process management for six bank mergers.
• BBVA Compass Bank, Plano, TX, 01/01/09 - 12/31/11, VP, RETAIL BRANCH EXECUTIVE IV, Directed, motivated, and coached the branch team in all aspects of sales, service and operations., Achieved sales goals by developing business sales leads resulting in low-cost deposit growth, creating a culture of clear expectations of the branch’s goals and objectives, department strategies and individual employee responsibilities., Developed staff to achieve sales excellence, operational integrity, and ensured the delivery of high-quality service., Oversaw the overall performance and workflow for the consumer lending operation ensuring that operational policies and procedures were consistently adhered to., Ranked top 5% in Texas for Home Equity Loan production, Consumer Cross-Sell and Small Business Lending., Top Performing Individual Branch Manager for Annuity sales., Developed and implemented Dallas Region 'College of Excellence' Program and recognized by the Regional Executive Management team for taking the company’s initiative of promoting within through development and empowering internal talent for retention and next-level opportunities., BBVA Compass record-holder in Home Equity Loan/Line production in 2010.
• J.P. Morgan Chase, North Dallas Market, TX, 01/01/09 - 12/31/09, VP, BRANCH MANAGER, Directed, motivated, and coached the branch team in all aspects of sales, service and operations., Achieved sales goals by developing business sales leads resulting in low-cost deposit growth, creating a culture of clear expectations of the branch’s goals and objectives, department strategies and individual employee responsibilities., Developed staff to achieve sales excellence, operational integrity, and ensured the delivery of high-quality service., Oversaw the overall performance and workflow for the consumer lending operation ensuring that operational policies and procedures were consistently adhered to.
• Wells Fargo Bank, North Dallas Market, TX, 01/01/04 - 12/31/09, VP, MARKET SALES DEVELOPMENT CONSULTANT / BRANCH MANAGER IV, Coach and develop store managers within the North Dallas Region to increase and maximize customer retention and sales production within their teams., Managed multiple locations simultaneously as District Team Lead while supporting District and Regional management for next level District Management promotion., Establish the strategy to acquire, retain, and expand the branches’ customer base and contribute to the development of training and educational programs for staff., Coach team members to deliver overall operating efficiency of the branches, delivering a consistently positive experience for retail and commercial customers., Ensure that operating procedures are being followed and provide guidance on operating risk issues and handling of exceptions and adjustments., Promoted from Branch Manager IV to Market Sales Development Consultant in January 2009 for the preemptive District Manager training program., Managed multiple branches encompassing 35+ employees simultaneously for two years setting record-level sales production., Ranked #1 in all of Texas, encompassing 482 branches, in sales production and new deposit dollar growth., Recognized by the Community banking President in DFW Market Playbook for consistency in top-rated performance year-over-year., Grew Denovo Deposits by 45% in eight months through cultivating relationships within the community., Averaged 33-55% over each targeted sales metric every quarter—every year., State and Regional Sales and Service Star Recognition winner five consecutive years.
• Wells Fargo Bank, Richardson, Plano and Frisco, TX, 01/01/01 - 12/31/04, SERVICE MANAGER II / DISTRICT OPERATIONS TEAM LEADER, Coach and develop branch service managers to operational adherence and loss prevention., Conduct internal operational audits for Frisco, Plano, Allen and McKinney branches., Conduct district-wide operational Loss Prevention/Risk Training., Supported 12 branches as Operations Team Leader., Coach and develop successful sales and service referral team., Assisted in five bank mergers within Norwest and Wells Fargo Bank., Top Sales and Service Referral team., Operational Excellence Recognition winner three consecutive years for zero losses.
• Wells Fargo Bank, TX, 01/01/96 - 12/31/01, Personal Banker