SARA KOCH
Oceanside,CA
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
General Manager
The Stand + Bar - CMR
Carmel Mountain Ranch, CA
07.2023 - Current
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Transitioned staff to new operations, and ensured all standard operating procedures were being followed.
- Managed bar staff and inventory to ensure goals and profits set by corporate leaders were being met.
- Increased sales by 16% in first operating year
General Manager
The Stand - San Juan Capistrano
San Juan Capistrano, California
07.2022 - 07.2023
- Fostered a positive work environment through team-building activities and support.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
General Manager
Blu Jam Cafe
Los Angeles, CA
01.2019 - 07.2022
- Effectively Managed a team of 35 employees and 3 managers
- Identified high performers and influenced their progression and development from hourly employees to store managers
- Monitored and managed P&L of $4.5 M in revenue
- Managed payroll for 3 different locations and 105 employees
- Utilized Yelp scores, Coyle Secret Shopper reports, and personal observation to increase guest satisfaction
MAÎTRE D AND EVENT'S COORDINATOR
EST. PRIME STEAKHOUSE-SHERATON
San Gabriel, CA
01.2017 - 01.2019
- Coordinated and carried out all corporate events
- Negotiated with vendors to help provide the largest margins for each event
- Ran all bookings and FOH functions during service
- Built relationships with new and repeat guests in sales building efforts
Manger
Quickly
01.2015 - 07.2016
- Provided hands on training for all front of house positions
- Conducted one on one employee orientation and assessments
- Created experiences that bring guests back time and time again
- Aligned front of house staff goals with company goals and philosophy
Education
B.S. - Business Accounting
Cal State Los Angeles
A.A. - Business Administration
East Los Angeles College
Skills
- MAINTAINS HIGH ENERGY & POSITIVE ATTITUDE
- RELIABLE AND DETAIL ORIENTED
- WORKS WELL UNDER PRESSURE
- Budget management
- Staff training and development
- Problem solving
Languages
English, Spanish
Accomplishments
- DEAN'S LIST RECIPIENT CAL STATE UNIVERSITY LOS ANGELES
- EATER LA TOP 20 STEAKHOUSE EATER
- PART OF OPENING TEAM SHERATON HOTELS
- MANGER LEVEL FOOD HANDLERS CERT. SERVESAFE
- ABC RBS Certification
Timeline
General Manager
The Stand + Bar - CMR
07.2023 - Current
General Manager
The Stand - San Juan Capistrano
07.2022 - 07.2023
General Manager
Blu Jam Cafe
01.2019 - 07.2022
MAÎTRE D AND EVENT'S COORDINATOR
EST. PRIME STEAKHOUSE-SHERATON
01.2017 - 01.2019
Manger
Quickly
01.2015 - 07.2016
B.S. - Business Accounting
Cal State Los Angeles
A.A. - Business Administration
East Los Angeles College