Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sara Caruso

Sara Caruso

West Jordan

Summary

With over a decade of experience in high-pressure, customer-facing roles—including as a Flight Operations Coordinator and Lead Flight Attendant—I bring a proven ability to deliver exceptional service while managing complex logistics. At FLT Academy, I coordinate flight schedules, student enrollments, maintenance planning, and FAA exam administration—requiring the same multitasking, attention to detail, and real-time documentation your role demands. My airline experience honed my skills in active listening, clear communication, and handling urgent situations with professionalism, qualities that directly align with this job position. I would welcome the opportunity to bring my service mindset, operational expertise, and collaborative approach to your team. Thank you for your time and consideration. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Seasoned Flight Operations Coordinator with vast knowledge in coordinating flight plans, managing crew schedules, and maintaining compliance with FAA regulations. Strengths include strong communication abilities, problem-solving skills, and an aptitude for organizing complex logistical requirements. Demonstrated ability to enhance operational efficiency and ensure passenger safety in previous roles.

Overview

11
11
years of professional experience

Work History

Flight Operations Coordinator

FLT Academy
Woods Cross
10.2019 - 07.2025
  • Collaborate closely with the Chief and Assistant Chief to identify operational challenges and policy updates.
  • Enroll students in flight rating programs, and assign instructors.
  • Manage flight planning and tracking for student flights.
  • Coordinate FAA written and oral exams with designated examiners.
  • Oversee aircraft maintenance scheduling.
  • Assist in drafting and refining student policies.
  • Make flight, hotel, and car rental reservations from upper management, designated pilot examiners, students, and instructors.

Assistant Manager, Server, Bartender

Olive Garden
Bountiful
08.2019 - 05.2023
  • Supervise daily restaurant operations to ensure smooth service and adherence to company standards.
  • Monitor staff performance and provide feedback to improve efficiency and service quality.
  • Oversee food preparation and presentation to maintain quality and consistency.
  • Handle customer inquiries, complaints, and special requests promptly and professionally.
  • Monitor inventory levels and assist with ordering food, beverages, and supplies.
  • Assist with cash handling, daily sales reconciliation, and deposit preparation.
  • Foster a positive, team-oriented work environment to boost staff morale and retention.

Lead Flight Attendant

Delta Air Lines
Atlanta
08.2016 - 07.2019
  • Delivered a high level of customer service to passengers on board.
  • Took lead in supervising cabin crew and ensuring smooth in-flight operations.
  • Communicated directly with the captain to manage onboard safety and service.
  • Responded to in-flight emergencies and medical incidents with calm and efficiency.

Flight Attendant

SkyWest Airlines
Salt Lake City
07.2014 - 03.2016
  • Practiced effective crew resource management to ensure passenger safety and comfort.
  • Focused on maintaining safety protocols and delivering excellent customer service.
  • Trained to respond to a variety of onboard emergencies with confidence and professionalism.

Education

B.S. - Exercise and Sports Science

University of Utah
Salt Lake City, Utah
01.2014

Skills

  • Flight planning
  • Regulatory compliance
  • Policy development
  • Customer relationship management
  • Team collaboration
  • Operational efficiency
  • Problem solving
  • Effective communication
  • Leadership skills
  • Time management
  • Conflict resolution
  • Flight scheduling management
  • Regulatory requirements adherence
  • Navigation systems
  • Passenger services management
  • Flight data analysis
  • Aviation safety compliance
  • Team leadership and motivation
  • Flight planning expertise
  • Strong organizational skills
  • Crew resource management
  • Airline communication protocols
  • Emergency response planning
  • Passenger services
  • Attention to detail
  • Interpersonal skills
  • Team leadership
  • Sabre Experience

Accomplishments

  • Full Presidential Academic Scholarship
  • Sterling Scholar

Timeline

Flight Operations Coordinator

FLT Academy
10.2019 - 07.2025

Assistant Manager, Server, Bartender

Olive Garden
08.2019 - 05.2023

Lead Flight Attendant

Delta Air Lines
08.2016 - 07.2019

Flight Attendant

SkyWest Airlines
07.2014 - 03.2016

B.S. - Exercise and Sports Science

University of Utah
Sara Caruso