Sara Castillo
Miami,FL
Summary
Eager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
5
5
years of professional experience
Work History
Nanny
Families Around Area
10.2022 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Played games, worked on puzzles, and read books to young children.
- Engaged with children on age-appropriate level.
- Administered basic first-aid and medication in emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Engaged with children on individual basis to build positive relationships.
- Promoted language development skills through reading and storytelling.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Encouraged children to be understanding and patient with others.
- Identified warning signs of emotional and developmental problems in children.
Au Pair
Au Pair In America
07.2021 - 08.2022
- Kept children's areas neat and clean.
- Implemented daily routine to maintain structure and stability
- Developed creative activities to encourage physical, social and emotional growth.
- Met with parents about daily activities, positive developments, and issues.
- Developed bilingual abilities in English and Spanish through immersive conversation and activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Transported children safely to school, activities and appointments on time.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
- Promoted language development skills through reading and storytelling.
- Coordinated playdates and outings to meet children's physical and social needs.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Established and maintained safe play environment for children.
- Encouraged children to be understanding and patient with others.
Customer Service Assistant
Dreamer
11.2019 - 01.2021
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Described products to customers and how best to care for merchandise.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Conducted client and market surveys to identify areas of improvement.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Manager's Assistant
Colombian Djs
01.2019 - 01.2020
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Supported department procurement activities by coordinating with manager for direction.
- Utilized Word and Excel to create and edit correspondence, documents and materials.
- Monitored and managed social media accounts.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor's Degree in Foreign Languages - Teaching English As A Second Language
Universidad Distrital Francisco Jose De Caldas
Bogota, COLNo Degree - Interior Design
Seattle Central Community College
Seattle, WA10.2021
Skills
- Troubleshooting
- Inventory Management
- Active Listener
- Cheerful and Energetic
- Strategic Planning
- Schedule Management
- Issue Resolution
- Customer Needs Assessment
- Cash Handling
- Skilled in Word and Excel
- Bilingual in Spanish
- Patient
- Friendly
- Social Integration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Nanny
Families Around Area
10.2022 - Current
Au Pair
Au Pair In America
07.2021 - 08.2022
Customer Service Assistant
Dreamer
11.2019 - 01.2021
Manager's Assistant
Colombian Djs
01.2019 - 01.2020
Bachelor's Degree in Foreign Languages - Teaching English As A Second Language
Universidad Distrital Francisco Jose De Caldas
No Degree - Interior Design
Seattle Central Community College
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