SARA CASTRO CAMPOS
West New York
Summary
Personable Host welcomes and warmly greets guests on arrival. Professionally answers telephone, takes reservations and manages efficient and timely seating. Juggles multiple tasks in fast-paced environment to consistently meet quality standards. Personable Hostess demonstrates genuine hospitality, strong customer service skills and sets stage for exceptional experience by making guests feel welcome upon arrival. Resourceful problem-solver with proven conflict resolution skills and dedication to driving guest loyalty and satisfaction. Hardworking Busser reliable in keeping tables cleared and promptly reset for guests. Supports front- and back-of-house staff by helping out with diverse needs. Team-oriented, punctual, and successful in fast-paced restaurant work.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Hilton Hotels Corporation
01.2024 - 08.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
HOST
Marcus Samuelsson Group
11.2023 - 05.2024
- Fielded telephone calls to answer questions and take reservations
- Assisted dining room staff with setting and clearing tables during high traffic periods
- Greeted incoming guests warmly with genuine smile and eye contact
- Pitched in to maintain clean and uncluttered work areas by vacuuming and wiping down tables
- Addressed customer requests and concerns with positive attitude and empathy
- Informed customers of current promotions and server name for smooth transition to service staff
- Quickly took payments from patrons after meals to turn over tables and help increase nightly revenue.
CATERING SERVER
Agency
02.2023 - 11.2023
- Set up catering service according to customer requests and banquet event orders
- Put out tablecloths and place settings, arranged furniture and set up buffets to prepare for events
- Verified orders prior to delivering to guests at catered events
- Delivered exceptional customer service to guests and routinely anticipated needs
- Maintained clean and neat food service areas during events and sanitized spaces regularly
- Served food and beverages to guests promptly and perfectly matching order details.
HOST
Viva Margarita
04.2020 - 03.2023
- Provided servers with proper number of guests per section to avoid bottlenecking service
- Fielded telephone calls to answer questions and take reservations
- Addressed customer requests and concerns with positive attitude and empathy
- Informed customers of current promotions and server name for smooth transition to service staff.
CASHIER
Noches De Colombia
09.2019 - 04.2020
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Kept up high pace to minimize customer wait times at checkout
- Received feedback and complaints while demonstrating exceptional customer service
- Greeted customers with prompt and friendly service.
Education
ASSOCIATE OF ARTS -
Hudson County Community College
Jersey City, NJ09.2023
HIGH SCHOOL DIPLOMA -
Memorial High School
West New York, NJ03.2019
Skills
- Seating coordination
- Guest complaint resolution
- Customer service
- Menu memorization
- Payment Processing
- Server support
- Cleaning and sanitation
- Operate cash register
- Enter orders
- Coordination
Timeline
Barista Shift Supervisor
Hilton Hotels Corporation
01.2024 - 08.2024
HOST
Marcus Samuelsson Group
11.2023 - 05.2024
CATERING SERVER
Agency
02.2023 - 11.2023
HOST
Viva Margarita
04.2020 - 03.2023
CASHIER
Noches De Colombia
09.2019 - 04.2020
ASSOCIATE OF ARTS -
Hudson County Community College
HIGH SCHOOL DIPLOMA -
Memorial High School