Sara Chambers
Amarillo,TX
Summary
Dynamic Office Manager and Team Lead with a proven track record at Karma Services and AIG/Valic, excelling in organizational skills and office administration. Spearheaded the development of comprehensive policy manuals and enhanced team performance through effective coaching, directly contributing to increased customer satisfaction. Skilled in data entry and fostering teamwork, consistently achieving business goals with professionalism and a strategic approach.
Overview
17
17
years of professional experience
Work History
Office Manager
Karma Services
07.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Team Lead
AIG/Valic
05.2007 - 06.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
Tascosa High School
Amarillo, TX05-1996
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Excellent multi-tasking ability
- Billing
- Scheduling and calendar management
- Payroll and budgeting
- Mail handling
- Financial Reporting
- Staff hiring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteWebsites
Timeline
Office Manager
Karma Services
07.2017 - Current
Team Lead
AIG/Valic
05.2007 - 06.2017
High School Diploma -
Tascosa High School
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