Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Chester

Goodyear

Summary

I am hardworking, reliable and a trustworthy employee. I look to be an asset, not just a jobholder. Dependability, honesty, and trust are most important to me. I believe integrity and consistency are important qualities that I possess. I'm a very quick study and always up for the challenge

Experienced with providing comprehensive support to individuals in recovery. Utilizes therapeutic techniques to facilitate client progress and well-being. Knowledge of crisis intervention and effective communication strategies to foster supportive environment.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Recovery Support Specialist

Hotel California by the Sea
08.2021 - 02.2022
  • My job included CIWAS/COWS, documenting daily activities and EOSR (end of shift reports), facilitating groups, transporting clients, distributing medication as well as documenting. Overall in charge of clients daily care and needs during their recovery.
  • My position also included administrative work and speaking with friends and family on behalf of the client, which mimicked personal customer service.
  • Facilitated recovery support groups, fostering open dialogue and peer connection among participants.
  • Developed individualized treatment plans, aligning client needs with available resources for optimal outcomes.
  • Provided crisis intervention and conflict resolution, ensuring a safe environment for clients in distress.
  • Implemented feedback mechanisms to gather insights from clients, informing continuous improvement of services offered.
  • Advocated for clients' needs within the facility, ensuring access to essential services and support networks.

Detox tech

Hope By The Sea
01.2017 - 12.2017
  • I was in charge of administering detox medication, meal prep, COWS and CIWAS, taking vitals, communication between detox house and treatment center (therapists, on-call doctor, etc.) I provided a safe atmosphere for my clients making them feel comfortable and secure.
  • Facilitated intake assessments, gathering comprehensive patient histories for tailored treatment plans.
  • Administered detox protocols and monitored patient progress to ensure safety and compliance.

Licensed Behavioral Technician

Patterns Behavioral Services Inc
04.2016 - 01.2017
  • As a Direct Interventionist, my work mainly involves implementing DTT/ABA therapy with children diagnosed with Autism. I highly am aware of HIPPA and keeping my clients information safe, between personal accounts to their 1:1 sessions with me. I work with their case workers to personalize each individual's case therapy. I love my work and the passion and rewarding work I do
  • Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
  • Implemented individualized treatment plans to enhance client behavioral outcomes.

Residential Treatment House Manager

Sovereign Heath
12.2015 - 04.2016
  • My job required me to administer medication to my clients, drive them to and from the center and outside appointments, prepare dinner if needed, medication audits, and overall care for my clients.
  • Led team in optimizing household operations and improving efficiency.
  • Supervised daily operations of residential treatment facility, ensuring compliance with safety and regulatory standards.
  • Maintained fluid communication with company doctor and clients therapists collaborating on the best protocol.
  • Wrote up a comprehensive end of shift report on each individual client in terms of therapy, medication, and daily activities.

Sales Associate

Massage Envy Spa
11.2014 - 10.2015
  • I am required to handle many tasks at once, provide exceptional customer service, delegate tasks, and work as an exceptional team player, and I do just that.
  • Delivered exceptional customer service, fostering client loyalty and satisfaction.
  • Assisted in managing appointment schedules, optimizing therapist availability for enhanced service delivery.
  • Trained new staff on company protocols and best practices, enhancing overall team performance.
  • Implemented promotional strategies to boost membership sales during peak seasons, contributing to revenue growth.
  • Administrative work regarding company audits, medical records, and human resources work.

Administrative Assistant

SalesPro Leads
04.2013 - 10.2014
  • This was a small project that included HR and marketing at a call center. I was in charge of hiring new people, conference calls with the Marketing Director, and rating the employees on quality assurance.
  • Coordinated scheduling and logistics for sales meetings, enhancing team collaboration and efficiency.
  • Managed customer inquiries through phone and email, ensuring timely responses and resolution of issues.

Sales Associate

Massage Envy Spa
02.2011 - 03.2013
  • Educated clients on membership benefits and wellness programs to promote retention and engagement.
  • Collaborated with team members to ensure seamless operation of front desk activities and client intake processes.
  • Monitored inventory levels of products and supplies, ensuring adequate stock for daily operations.
  • Resolved client inquiries and concerns promptly, maintaining high standards of professionalism and communication skills.

Education

Psychology

University of Nevada, Reno
Reno, NV
05-2015

Honors High School Diploma -

Reno High School
Reno, NV
06.2011

Skills

  • Experienced in Microsoft Office applications
  • Administrative/clerical work
  • HIPAA compliance knowledge
  • Client support
  • Driving
  • Applied Behavior Analysis
  • Mental health awareness
  • Behavioral health interventions
  • Office administration
  • Data entry
  • Customer service
  • Computer skills

Certification

Driver's License

Timeline

Recovery Support Specialist

Hotel California by the Sea
08.2021 - 02.2022

Detox tech

Hope By The Sea
01.2017 - 12.2017

Licensed Behavioral Technician

Patterns Behavioral Services Inc
04.2016 - 01.2017

Residential Treatment House Manager

Sovereign Heath
12.2015 - 04.2016

Sales Associate

Massage Envy Spa
11.2014 - 10.2015

Administrative Assistant

SalesPro Leads
04.2013 - 10.2014

Sales Associate

Massage Envy Spa
02.2011 - 03.2013

Psychology

University of Nevada, Reno

Honors High School Diploma -

Reno High School

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