SARA CHOJNACKI
Eagan,MN
Summary
Dependable, client-focused, and results driven professional with 13 years of experience in customer service and events management roles. Seeking a full-time position that offers professional challenges while utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Regional Showroom Sales Manager
Grace Loves Lace
01.2022 - Current
- Focus on leadership development and develop pipeline of talent to support company growth.
- Achieve established 32% conversion KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborate with upper management and analyze data to determine approaches to improve sales and performance.
- Drive employee engagement and guest experience through coaching, training and development across 6 showroom locations globally.
- Effectively hire, train, and develop team members to support retention strategy.
Showroom Manager
Grace Loves Lace
Denver, C
11.2020 - 01.2022
- Provided exceptional service to every individual entering showroom.
- Set benchmark for new showrooms by exceeding sales goals 13 out of 14 months with 17% total increase over target.
- Drove employee engagement and guest experience through coaching, training and development.
- Generated personal sales to meet or exceed established sales goals.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs and opportunities to drive sales and marketing strategies.
Conference and Meeting Manager
Gamma Phi Beta
Denver, CO
01.2017 - 07.2020
- Built and managed all CVent registration sites and mobile applications to collect and track attendee information.
- Successfully planned and executed 5-10 meetings and events per year, ranging from 50 to 1,000+ attendees. Included leadership training, staff development, and conventions.
- Revised all marketing and communications elements and effectively improved email open rates and information retention
- Managed all shipping logistics for events across US
- Produced meeting materials, name badges, binders and signage.
- Supported senior leadership by researching and communicating most effective options for various elements of event production including site selection, vendors, and transportation.
- Developed and distributed event surveys to gather feedback and assess event success.
- Reviewed event bills and collected payment from clients.
Department Manager/Sales
Nordstrom
Denver, CO
01.2012 - 01.2017
- Established team priorities, maintained schedules and monitored performance.
- Coached employees in successful selling methods and provided constructive feedback to improve performance.
- Refined inventory and logistical processes to reduce shrinkage.
- Followed visual merchandising guidelines and executed to company standards.
- Provided superior experience to customers and maintained professional demeanor when resolving customer relations issues.
Education
BA - Studio Art
Concordia College
Moorhead, MN2010
Skills
- Critical Thinking
- KPI Tracking
- Customer Experience
- Employee Retention
- Computer Proficiency
- Verbal and Written Communication
Timeline
Regional Showroom Sales Manager
Grace Loves Lace
01.2022 - Current
Showroom Manager
Grace Loves Lace
11.2020 - 01.2022
Conference and Meeting Manager
Gamma Phi Beta
01.2017 - 07.2020
Department Manager/Sales
Nordstrom
01.2012 - 01.2017
BA - Studio Art
Concordia College
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