Sara Christie

Gadabout

07.2018 - Current

Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Developed strong rapport with returning guests to foster loyalty and repeat business.
Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Assisted in emergency situations as required while adhering strictly to safety protocols.
Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.