Sara Ciaccio
St Louis,MO
Summary
Proven track record in enhancing patient and client satisfaction through meticulous project management and office administration in a fast paced office setting. Skilled in HIPAA compliance and accounting, increased accounts receivable by 20%. Demonstrates exceptional multitasking and teamwork, ensuring high-quality care and efficient office operations. Hardworking team player, problem solving skills with expertise in completing various tasks and offering staff support. Responsible, professional and punctual.
Overview
18
18
years of professional experience
Work History
Treatment Specialist
St. Louis County Dental Partnership
12.2018 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments and office reports
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Responsible for presenting treatment plans and scheduling procedures and surgeries for the doctors.
- Evaluated and increased collections for the office ensuring accounts receivable consistently increased the past 4 years since taking it over.
- Collaborated with the VA to provide comprehensive care to treat veterans with sleep apnea.
- Provided mentorship to new treatment coordinators.
- Maintained accurate documentation of patient interactions, facilitating seemless communication between the office and patients.
- Maintained logs on daily production and collections.
- Effectively managed caseloads while ensuring high quality care for all patients.
- Reviewed treatment and advocated for modifying treatmeant as necessary to ensure optimal results.
Front Office Executive
Family & Cosmetic Dentistry
06.2012 - 11.2018
- Maintained strict compliance with security protocols while managing sensitive patient information confidentially and securely.
- Enhanced patient satisfaction with prompt attention to inquiries and professional communication skills.
- Implemented new office software leading to increased accounts receivable growing each year by 20%
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Created an office manual and implemented policies
- Created a welcoming atmosphere by maintaining an organized reception area while lowering patient wait time
- Input all payments and insurance payments
- Successfully appealed claims for patients resulting increased collections
- Evaluated and ran reports daily and monthly
- Coordinated office actives and operations ensuring the team was working cohesively
- Ensured proper accounting for financial reports
- Created office website and social media platforms
Assistant Buyer
Brown Shoe Company
06.2007 - 06.2012
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
- Maintained accurate purchase order records, ensuring timely delivery of goods and smooth communication with vendors.
- Collaborated with marketing teams to develop targeted advertising campaigns, highlighting key product features and driving sales growth.
- Participated in trade shows to establish with new vendors and grow relationships with current brands
- Maintained complete documentation and reports for all purchasing activities.
- Analyzed sales trends and adjusted purchasing strategies accordingly, maximizing profitability and minimizing overstock issues.
- Supported senior buyers in executing successful product launches, contributing to increased sales and brand exposure.
- Provided exceptional customer service by promptly addressing inquiries related to product availability, pricing, and special orders.
- Contributed to the development of promotional campaigns by identifying top-performing products and brands.
- Assisted in setting pricing strategies that balanced competitiveness with profitability.
- Developed and maintained positive vendor relationships, ensuring access to latest products and best prices.
- Supported development of online merchandise presentations, enhancing product appeal to online shoppers.
Executive Recruiter
KCA Placement Group
06.2006 - 05.2007
- Enhanced client satisfaction by consistently delivering high-quality candidates in a timely manner.
- Handled sensitive information discreetly while maintaining strict confidentiality at all times.
- Built an extensive network of industry connections, increasing the availability of top-tier candidates.
- Streamlined executive background check processes.
- Reviewed resumes and applications to screen candidates to fill job positions.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Facilitated interview preparation sessions for candidates, increasing their confidence levels and success rates during interviews.
- Operated and maintained applicant tracking and candidate management systems.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Trained and mentored both new and existing employees.
- Improved office efficiency by creating an office manual to ensure success of all team members.
Education
Bachelor of Arts - Business
Saint Louis University
St Louis, MO06.2006
Skills
- Project Manager
- Accounting and financing
- HIPAA Compliance
- Office Administration
- Excellent multitasking capability
- Front Office Management
- Billing Procedures
- Patient Relations
- Records Management
- Teamwork and Collaboration
- Time Management And Attention to Detail
- Adaptable and Flexible
Timeline
Treatment Specialist
St. Louis County Dental Partnership
12.2018 - Current
Front Office Executive
Family & Cosmetic Dentistry
06.2012 - 11.2018
Assistant Buyer
Brown Shoe Company
06.2007 - 06.2012
Executive Recruiter
KCA Placement Group
06.2006 - 05.2007
Bachelor of Arts - Business
Saint Louis University
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