Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sara Ciniero

Sara Ciniero

2317 16th St SE ,Washington

Summary

Dynamic sales leader with a proven track record at Pandora Jewelry, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Skilled in financial management and staff development, fostering high-performing teams that consistently exceed performance goals.

Overview

13
13
years of professional experience

Work History

Manager, Sales Lead

Pandora Jewelry
01.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Nordstrom

Sales Associate
02.2022 - 01.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Server

Outback Steakhouse
09.2016 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Tersiguels French Country Restaurant
08.2012 - 08.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Bachelor - Visual And Performing Arts

University Maryland Baltimore County
Baltimore, MD
06.2023

Associate Of Arts - Performing Arts

Howard Community College
Columbia, MD
02.2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Relationship building
  • Sales techniques
  • Financial Management

Timeline

Manager, Sales Lead

Pandora Jewelry
01.2023 - Current

Nordstrom

Sales Associate
02.2022 - 01.2023

Server

Outback Steakhouse
09.2016 - 03.2020

Server

Tersiguels French Country Restaurant
08.2012 - 08.2016

Bachelor - Visual And Performing Arts

University Maryland Baltimore County

Associate Of Arts - Performing Arts

Howard Community College

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