Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Clark

Plano

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance customer service efficiency and client satisfaction.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Echo Suites
01.2025 - Current
  • Answer phone calls, take messages, and direct inquiries to appropriate departments or personnel
  • Schedule and manage appointments or reservations as needed
  • Process check-ins/check-outs
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.


Front Desk Coordinator

Richardson Dental
12.2024 - 02.2025
  • Greet and check in patients in a friendly and professional manner, ensuring a positive first impression
  • Schedule, reschedule, and confirm patient appointments, optimizing the office's daily schedule to minimize gaps
  • Answer phone calls and emails, addressing patient inquiries and concerns regarding appointments, billing, and treatment
  • Verify and update patient information, including insurance details and medical history, ensuring accuracy
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.

Lead Manager

Whataburger
08.2020 - 12.2024
  • Developed and implemented strategies to improve productivity
  • Delegated tasks to learn members according to their ability and workload
  • Monitored inventory levels, placing orders
  • Cash Management, maintaining sales and labor plans
  • Employee scheduling and schedule meetings for a team
  • Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
  • Reduced customer churn rate by proactively addressing concerns and providing exceptional customer service.

Call Center Representative

KY Insurance
02.2022 - 04.2024
  • Answer phone calls, take messages, and direct inquiries to appropriate departments or personnel
  • Converted 97% sales and services inquiries and constantly exceeding sales expectations
  • Answer billing questions (explanation of benefits, balance, payments, and benefit information)
  • Build and maintain strong relationships with clients
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

High School Diploma -

Plano east senior high school
Plano, Tx
06.2022

Dental Assistant -

Dallas Dental School
Plano, Tx
12.2024

Criminal Justice Certificate -

Collin College
McKinney, Tx
06.2023

Skills

  • Team Leadership
  • Organizational Skills
  • Staff Training and Development
  • Time management and multitasking
  • Customer Service
  • Data Entry
  • CRM Software

Timeline

Front Desk Receptionist

Echo Suites
01.2025 - Current

Front Desk Coordinator

Richardson Dental
12.2024 - 02.2025

Call Center Representative

KY Insurance
02.2022 - 04.2024

Lead Manager

Whataburger
08.2020 - 12.2024

Dental Assistant -

Dallas Dental School

Criminal Justice Certificate -

Collin College

High School Diploma -

Plano east senior high school

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