Sara Clark
South Jordan,UT
Summary
Dedicated leader with a strong track record in operations, training, and cross-department support. Developed and implemented the company’s dispatcher onboarding training manual and led virtual training initiatives that strengthened team performance and consistency. Known for providing reliable, company-wide support through clear communication channels and effective problem-solving. Collaborates closely with Operations Managers to improve workflow and drive organizational efficiency. Recognized for outstanding customer service and a commitment to fostering a supportive, high-performing work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Pulse Final Mile
03.2022 - Current
- Dynamic customer service professional with over a year of experience, excelling in enhancing communication among vendors, customers, and contractors to ensure a seamless customer experience. Proven ability to oversee both inbound and outbound communications while managing in-office tasks and sales activities that drive organizational success. A strong commitment to providing exceptional service, fostering loyalty, and demonstrating leadership capabilities.Future aspirations include taking on greater responsibilities within a team environment, promoting growth and excellence within the organization.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Education
High School Diploma -
Navarre Highschool
Navarre, FLSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Timeline
Customer Service Supervisor
Pulse Final Mile
03.2022 - Current
High School Diploma -
Navarre Highschool