Sara Clark
Glendale,AZ
Summary
A highly motivated and experienced professional with over 28 years of experience in command and control operations, emergency management, and aviation management, now seeking to leverage exceptional customer service, communication, and safety skills as a Flight Attendant with American Airlines. Proven ability to excel in fast-paced environments, manage critical situations calmly and effectively, and provide outstanding service to diverse individuals. Adept at building rapport, problem-solving, and ensuring compliance with stringent safety procedures. Passionate about creating a positive and safe experience for passengers.
Overview
28
28
years of professional experience
Work History
Chief Enlisted Manager, Command and Control Operations
161st Air Refueling Wing
06.2006 - Current
- Led and managed a team responsible for command and control operations and communications, demonstrating exceptional leadership, communication, and decision-making skills.
- Directed and coordinated emergency response efforts, including resource mobilization, agency collaboration, and communication dissemination during natural disasters, accidents, and other critical incidents.
- Developed and implemented emergency management plans and procedures, ensuring compliance with regulations and standards.
- Ensured the readiness of the team through regular performance assessments, training, and improvement initiatives.
- Collaborated with external stakeholders to coordinate mutual aid and support during large-scale emergencies.
- Monitored flight following and managed aerospace resources, demonstrating ability to maintain situational awareness and manage logistics.
- Managed the accountability and control of top-secret documents and materials.
- Designed and delivered comprehensive training programs for aircrew personnel, improving performance and compliance.
Command and Control Specialist
142nd Fighter Wing
03.2003 - 09.2006
- Served as the critical link between NORAD and alert crews, ensuring rapid transition to launch status during alert, exercise, and war situations.
- Coordinated and maintained liaison with a wide variety of military and civilian personnel and agencies.
- Maintained location and status for alert aircraft and crews.
- Implemented plans and procedures in response to emergency orders, missile attack warnings, disasters, alert force scramble, recovery, mobilization, and aircraft emergencies.
Communications Flight Training Manager
142nd Fighter Wing
11.2001 - 01.2003
- Developed, delivered, and evaluated education and training programs for 50+ members of the 142nd FW Communications Flight.
- Applied instructional system development process.
- Conducted, validated, and revised programs and instruction.
Communications Computer Systems Plans and Implementation
142nd Fighter Wing
09.1997 - 11.2001
- Developed, planned, and integrated base Communications Computer Systems (C-CS).
- Developed and maintained base C-CS assessment blueprint.
- Evaluated war, support, and contingency plans to determine impact on C-CS resources.
- Managed, supervised, and performed C-CS planning and implementation activities.
- Managed the 142nd FW Base Equipment Custodian program.
Education
Bachelor of Arts - Emergency and Disaster Management
American Military University
Charles Town, WV01.2014
Associate Degree - Information Systems Technology
Community College of the Air Force
Maxwell AFB, AL01.2010
Skills
- Exceptional interpersonal skills
- Active listening
- De-escalation techniques
- Crisis management
- CPR & First aid
- Security protocols
- Evacuation procedures
- Clear and concise communication (verbal and written)
- Public speaking
- Effective communication in stressful situations
- Team leadership
- Working in diverse teams
- Quick decision-making
- Adapting to changing circumstances
- Emergency management
- Situational awareness
Professional Affiliations Awards
- 161st ARW Base Honor Guard Team, 2012-Present
- Camp Rosenbaum Camp Counselor, 1997-2012
- 161st ARW Chiefs Council, President, 2021
- 161st ARW Top 3 Council, Active member
- The Enlisted Association of the National Guard of the United States, Current member
- Oregon ANG Chief’s Advisory Council Sharp Award
- Airman of the Year for the 142nd FW, 2001
- 142nd FW Junior Enlisted Council, Former President and founding member, 2002-2006
- 142nd FW Base Honor Guard, 1998-2006
- 142nd FW Base Softball Coach, 2002-2004
Certifications Training
- Air Force Emergency Response Operations (AERO) First and Emergency Responders Course
- Air Force Emergency Management Program Course
- First Aid Certification
- CPR Certification
- Senior Enlisted Joint Professional Military Education Course II
- Senior Enlisted Joint Professional Military Education Course I
- Senior Non-Commissioned Officer Course 14 (SNCO)
- Joint Operations Center 101 Course
- 8010 Command Post Training Manager
- Command Post Training Manager
- Air Force Training Course
- Joint Nuclear Command and Control School (JNC2)
Timeline
Chief Enlisted Manager, Command and Control Operations
161st Air Refueling Wing
06.2006 - Current
Command and Control Specialist
142nd Fighter Wing
03.2003 - 09.2006
Communications Flight Training Manager
142nd Fighter Wing
11.2001 - 01.2003
Communications Computer Systems Plans and Implementation
142nd Fighter Wing
09.1997 - 11.2001
Bachelor of Arts - Emergency and Disaster Management
American Military University
Associate Degree - Information Systems Technology
Community College of the Air Force