Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sara Coady

Rapid City,SD

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Lane Bryant
Rapid City, South Dakota
06.2023 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.

Shift Supervisor

Starbucks
Fayetteville, AR
02.2022 - 06.2023
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Taught staff upselling techniques to meet revenue targets.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Recruited, hired and mentored new team members.

Sales Associate

Cracker Barrel Old Country Store Inc
Springdale, AR
09.2019 - 02.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

High School Diploma -

Stevens High School
Rapid City, SD
05.2009

Skills

  • Verbal and Written Communication
  • Inventory Control
  • Coordinating Daily Operations
  • Team Collaboration and Leadership
  • Staff Supervision
  • Problem-Solving
  • Shift Scheduling
  • Hiring and Training
  • Safety Awareness

Accomplishments

  • Recognized as Employee of the Month November of 2019 after only 2 months of being employed at Cracker Barrel Old Country Store
  • Recognized as Sales Champion of the Month December of 2022 at Cracker Barrel Old Country Store

Timeline

Assistant Store Manager

Lane Bryant
06.2023 - Current

Shift Supervisor

Starbucks
02.2022 - 06.2023

Sales Associate

Cracker Barrel Old Country Store Inc
09.2019 - 02.2022

High School Diploma -

Stevens High School

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Sara Coady