Sara Cocca

• Managed student account balances, credit reviews, and payment plan setup to ensure accurate financial oversight and timely resolution of account issues.
• Collaborated with vocational rehabilitation counselors to post authorizations, verify funding details, and maintain up‑to‑date account activity.
• Processed individualized billing for vocational rehabilitation offices following authorization posting, ensuring precise documentation and compliance with institutional and agency requirements.
• Provided comprehensive account support to students and families, delivering clear guidance on charges, payments, and financial aid interactions.
• Maintained meticulous financial records and documentation to support audits, reporting, and cross‑departmental coordination.

• Guided students through FAFSA, TAP, EC & MPN processes to ensure proper financial aid access.
• Proficient in CRM, Excel, Word, Banner & CPS.
• Collaborated with Graduation Committee to support event organization and logistics.
• Provided mentorship to students, offering guidance and support.

• Provided fast, friendly checkout service while maintaining high accuracy in handling cash, card, and digital payments.
• Assisted customers with questions, product locations, and resolving minor concerns to ensure a positive shopping experience.
• Maintained a clean and organized checkout area and followed store procedures for safety and efficiency.
• Demonstrated strong customer service skills, earning positive feedback and recognition from shoppers.

• Developed pamphlets and utilized Instagram to promote diversity and community events.
• Organized and led the Day of the Dead Dance Off, fostering cultural awareness and community engagement.
• Developed communication plans supporting program awareness, participation, and retention.

• Organized books and shelf read to maintain order and accessibility, assisting patrons in locating resources.
• Assisted patrons with circulation, account questions, and basic library navigation.
• Shelved materials accurately using library classification and call number systems.
• Monitored study areas and maintained quiet, organized workspace standards.

• Filmed video of house tour and assisted with 3D virtual tour.
• Developed event plans to enhance engagement and participation.
• Produced a video showcasing the house to enhance virtual tour experiences.

• Coordinated alumni dinner to strengthen community ties and enhance engagement.
• Led team-building exercises to foster collaboration and improve group dynamics.

• Earned customer service certificate in recognition of exceptional service.
• Applied coupons, discounts, and promotions while following store policies.
• Resolved register discrepancies and balanced assigned cash drawer.
• Processed cash, credit, and gift card transactions accurately at checkout.

• Promoted church events through social media (Facebook & Instagram), driving increased attendance.
• Coordinated social media content, strengthening engagement across congregation and community audiences.
• Managed media inquiries and public messaging, ensuring consistent representation of church values.

Dean’s List 2019 – 2022