Sara Conway
San Diego,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Enthusiastic about helping patients get necessary medical support , and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Scripps Clinic
11.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
Security Officer
Allied Universal Security
09.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- In charge of ordering and maintaining supplies for entire department.
Customer Service/Manager
Round Table Pizza
09.2016 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order.
- Provided friendly guest services & heartfelt hospitality
- Assisted with up-sells when appropriate
- Supervised employees on shift
Loss Prevention Customer Host
Walmart
11.2020 - 09.2021
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Completed incident reports and activity logs for accurate, current records.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Trained personnel on security best practices, protocols and procedures.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Trained all new executives and asset protection personnel.
Service Greeter/Customer Service
Lexus Of San Diego
06.2019 - 03.2020
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Managed and Scheduled appointments
- Maintained and updated automotive records
- Maintained clean, organized environments for presentable front-of-house areas.
- Fielded customer complaints and notified managers.
Education
High School Diploma -
Helix Charter High School
06.2016
Skills
- Quick learner
- Team leader
- Great communication
- Customer service
- Organization
- Time management
- Emotional intelligence
- Flexible
- Problem solver
- Document filing
- Insurance verifying
- Appointment confirmation
- Patient greeting
- Front desk supervision
- Check-in coordination
- Eligibility determination
- Insurance verification
- Data protection
- Electronic health records
- Office administration
- Clinical data entry
- Payment collection
Certification
- Crisis Prevention Intervention
- Guard Card
Timeline
Patient Service Representative
Scripps Clinic
11.2023 - Current
Security Officer
Allied Universal Security
09.2021 - Current
Loss Prevention Customer Host
Walmart
11.2020 - 09.2021
Service Greeter/Customer Service
Lexus Of San Diego
06.2019 - 03.2020
Customer Service/Manager
Round Table Pizza
09.2016 - 10.2022
High School Diploma -
Helix Charter High School
Similar Profiles
Tina WeatherfordTina Weatherford
Administrative Assistant at Scripps ClinicAdministrative Assistant at Scripps Clinic
BEATRIZ LOPEZBEATRIZ LOPEZ
Medical Assistant Family Medicine at Scripps ClinicMedical Assistant Family Medicine at Scripps Clinic
Sandra RicoSandra Rico
Patient Service Representative Float Pool at Scripps ClinicPatient Service Representative Float Pool at Scripps Clinic
Seung 'Chris' NohSeung 'Chris' Noh
Psychiatric Mental Health Nurse Practitioner at Neighborhood House AssociationPsychiatric Mental Health Nurse Practitioner at Neighborhood House Association
Connor JohnstonConnor Johnston
Technical Business Development Specialist at Sandia National Laboratories - Albuquerque, NMTechnical Business Development Specialist at Sandia National Laboratories - Albuquerque, NM