Sara Costilla
Essexville,MI
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Los Pinostacos
Bay City, MI
02.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Server/Assistant Bartender
Coco Loco
Bay City, Michigan
02.2023 - 03.2024
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Resolved customer complaints swiftly and professionally when needed.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Followed health code standards while handling food and beverage items.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Ensured that all utensils were sanitized properly before use.
- Responded promptly to requests from servers or other staff members.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Assisted in training new server assistants on job responsibilities and procedures.
Medical Receptionist/ Clerical Clerk
Great Lakes Bay Health Centers
Bay City, MI
02.2021 - 01.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Server/ Bartender/Assistant Restaurant Manager
Coco Loco Jewelry
Bay City, MI
04.2016 - 02.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Medical Receptionist Temp
Great Lakes Bay Health Centers
Bay City, MI
01.2020 - 03.2020
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
Medical Clerical Intern
Great Lakes Bay Health Centers
Bay City, MI
05.2019 - 09.2019
- Organized filing systems, both electronic and physical, for documents.
- Processed incoming and outgoing mail on a daily basis.
- Entered data into computer systems to update records accurately.
- Performed clerical tasks such as photocopying, faxing, scanning documents.
- Developed forms for office use as needed.
- Sorted incoming materials according to established procedures.
Maintenance
Greater Midland Tennis Center
Midland, MI
08.2015 - 04.2016
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Emptied trash receptacles throughout the property.
- Set up for events and ensured things ran smoothly.
Education
High School Diploma -
Bay City Western High School
Auburn, MI06-2012
Some College (No Degree) - Nursing
Delta College
Bay City, MISkills
- POS operation
- Medical Terminology
- Payment Collection
- Medical Charting
- Insurance Verification
- Appointment Setting
- Electronic Medical Records
Certification
- I have been certified in BLS.
- I have completed the CNA Program (without state licenses).
Timeline
Server
Los Pinostacos
02.2024 - Current
Server/Assistant Bartender
Coco Loco
02.2023 - 03.2024
Medical Receptionist/ Clerical Clerk
Great Lakes Bay Health Centers
02.2021 - 01.2022
Medical Receptionist Temp
Great Lakes Bay Health Centers
01.2020 - 03.2020
Medical Clerical Intern
Great Lakes Bay Health Centers
05.2019 - 09.2019
Server/ Bartender/Assistant Restaurant Manager
Coco Loco Jewelry
04.2016 - 02.2021
Maintenance
Greater Midland Tennis Center
08.2015 - 04.2016
High School Diploma -
Bay City Western High School
Some College (No Degree) - Nursing
Delta College
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