Summary
Overview
Work History
Education
Skills
Timeline
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Sara Cotton

Kernersville,NC

Summary

Dynamic Principal Business System Analyst with extensive experience at Blue Cross NC, excelling in requirements gathering and cross-functional collaboration. Proven track record in implementing data mapping and SQL proficiency to enhance operational efficiency. Adept at fostering teamwork and driving strategic improvements, delivering impactful solutions that align with organizational goals.

Overview

21
21
years of professional experience

Work History

Principal Business System Analyst

Blue Cross NC
07.2013 - Current
  • Analyze business requirements to develop effective system solutions aligned with organizational goals.
  • Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.
  • Implement data analysis techniques to support decision-making and strategic planning initiatives.
  • Identify business improvement needs and determine appropriate systems required to implement solutions.
  • Develop custom reports utilizing advance analytics techniques, giving decision-makers valuable insights into business operations.
  • Troubleshoot incidents reported by end-users to identify issue and assist with resolution.
  • Assist with testing and troubleshooting of software applications to improve user experience.
  • Facilitate smoother communication between IT and other departments, bridging gap with regular updates and meetings.
  • Communicate and explain business requirements to team members to understand and implement functional demands.
  • Ensure regulatory compliance by keeping abreast of changes in legislation and implementing system updates accordingly.

Business Systems Analyst

Blue Cross NC
03.2008 - 07.2013
  • Analyzed business requirements and translated them into functional specifications for system enhancements.
  • Collaborated with stakeholders to identify process improvements and streamline operational workflows.
  • Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
  • Developed comprehensive documentation for system processes, ensuring clarity and compliance with standards.
  • Facilitated user acceptance testing, gathering feedback to refine solutions prior to implementation.
  • Led cross-functional teams in the deployment of new software tools, enhancing overall efficiency.
  • Trained staff on new systems and procedures, fostering a culture of continuous improvement and knowledge sharing.
  • Improved systems with addition of new features and infrastructure.

Senior Segment Customer Service Trainer

Blue Cross NC
10.2004 - 03.2008
  • Developed training materials for customer service representatives to enhance efficiency and consistency.
  • Facilitated onboarding programs, ensuring new hires adapted quickly to company standards and procedures.
  • Led workshops focused on improving communication skills among staff, resulting in enhanced team collaboration.
  • Evaluated training effectiveness through feedback mechanisms, refining programs for continuous improvement.
  • Mentored new trainers, providing guidance on best practices and instructional techniques for optimal results.
  • Developed a thorough understanding of company products and services to provide accurate information during training sessions.

Education

High School Diploma -

John R Rogers High School
Puyallup, WA

Skills

  • Requirements gathering
  • Cross-functional collaboration
  • SQL proficiency
  • Data mapping
  • FACETS
  • EAM
  • AMISYS
  • MACESS

Timeline

Principal Business System Analyst

Blue Cross NC
07.2013 - Current

Business Systems Analyst

Blue Cross NC
03.2008 - 07.2013

Senior Segment Customer Service Trainer

Blue Cross NC
10.2004 - 03.2008

High School Diploma -

John R Rogers High School

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Sara Cotton