Sara Cox
Fate,TX
Summary
I have exceptional people skills, am a quick and eager learner, a problem solver, a reliable and responsible person. I love working in a fast-paced environment – but I also know how to be resourceful and stay busy. I am well organized, and detail oriented. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Clerk/Cashier
Fate Grocery
Current - Current
- Responsible for money and product placement as well as customer service.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
MST - Merchandising Service Team
Lowes
04.2020 - 11.2020
- Performs resets around the store throughout the year to change bays to new products.
- Managed inventory for optimal product availability and turnover rates.
- Spearheaded seasonal changes in product offerings, keeping the sales floor fresh and relevant throughout the year.
- Facilitated open communication between merchandising team members at various levels of authority to address operational challenges promptly.
- Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment.
Shift Manager
Panda Express
08.2015 - 10.2017
- Responsible for overseeing daily operations of the restaurant, prioritization of outstanding guest service, and responsible for developing team members
- I oversaw cooking, employees, store standards, cash and reporting sales as my daily activities.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Small Business Owner
Creative Care SEC
03.2015 - 02.2017
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Babysitter
The White Family
12.2014 - 02.2017
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Communicated positively with children and guardians.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Associate
McDonalds
09.2014 - 06.2015
- Responsible for customer service, orders, cashiering, and day to day functions of the store.
Shift Manager
Philly’s Best Sandwich Shop
03.2008 - 08.2011
- Responsible for the store, its employees and customer satisfaction on my shift
- I maintained inventory and money
- A large part of my job was giving every customer the highest standard of what we call “the real philly experience”, making sure everyone felt like they just left Philadelphia.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
Merchandiser
La Gourmet Chef
08.2007 - 05.2008
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Visual Merchandiser
Tilly’s Clothing and Shoes
04.2005 - 12.2006
- My responsibilities were customer service, cashier, inventory and merchandising
- Once I was promoted to visual merchandiser, I was solely responsible for the visual appearance of the store
- To include window display, design and construction of walls and floor fixtures, placement of merchandise and sell-through points of each item in the store.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Developed planograms based on best-selling products, optimizing merchandise visibility and accessibility for shoppers.
- Monitored and adjusted lighting to enhance product presentation, creating inviting atmosphere that encouraged purchases.
Education
High School Diploma -
Irvine High School
Irvine, CA2006
Skills
- Document Management
- Cash Handling
- Operations Support
- Cash Management
- Mail Sorting
- Schedule and calendar management
- Basic accounting
- Customer Satisfaction
- Point of sale operation
- Relationship Building
- Multitasking Abilities
- Organizational Skills
Timeline
Clerk/Cashier
Fate Grocery
Current - Current
MST - Merchandising Service Team
Lowes
04.2020 - 11.2020
Shift Manager
Panda Express
08.2015 - 10.2017
Small Business Owner
Creative Care SEC
03.2015 - 02.2017
Babysitter
The White Family
12.2014 - 02.2017
Associate
McDonalds
09.2014 - 06.2015
Shift Manager
Philly’s Best Sandwich Shop
03.2008 - 08.2011
Merchandiser
La Gourmet Chef
08.2007 - 05.2008
Visual Merchandiser
Tilly’s Clothing and Shoes
04.2005 - 12.2006
High School Diploma -
Irvine High School