Sara Cramer
Baltimore,MD
Summary
Accomplished Inside Sales Coordinator at Inter-lux, adept in Salesforce and NetSuite, with a proven track record of enhancing customer relationships through exceptional communication and critical thinking. Spearheaded process improvements, significantly boosting efficiency and accuracy. Expert in balancing multiple priorities, demonstrating both strong attention to detail and outstanding problem-solving capabilities.
Overview
8
8
years of professional experience
Work History
Inside Sales Coordinator
Inter-lux
08.2023 - Current
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Managed the processing of sample orders, ensuring accuracy and timeliness from placement to delivery.
- Maintained accurate inventory of office supplies through diligent monitoring
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
Annual Report Manager
Corporation Service Company
07.2019 - 08.2023
- Learned and maintained in-depth understanding of product and service information to serve as expert point-of-contact for internal and external questions and issues dealing with Annual Report filings
- Trained new Customer service representatives on Annual Report job duties and procedures to assist with current volume.
- Delegated daily responsibilities between four members of inc.com ARPF team to ensure deadlines were being met.
- Developed curricula, instructions, and documentation on current Annual Report Processes for Incorporate.com
- Evaluated corporate business processes to enhance service to internal and external customers by creating process maps and workflow charts for current Annual Report process
- Displayed critical thinking skills, decisive judgment and ability to work with minimal supervision.
- Demonstrated effective communication and interpersonal skills by presenting Annual Report information to individuals and small groups.
- Promoted kind, compassionate environment, utilizing active listening and effective communication skills when interacting with internal and external customers
Customer Service Associate
Corporation Service Company
02.2019 - 06.2019
- Maintained accurate and current customer account data with manual forms processing and digital information updates. Sent individual emails to all annual report clients for needed filing information
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Managed external and internal customer relations and customer service through daily communication and interaction.
Office Administrator
Inter-Lux, Inc.
03.2017 - 11.2018
- Effectively managed and streamlined administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives
- Supported Customer Service Representatives and Vice President of Operations with effective correspondence management, document coordination and customer relations.
- Planned client and employee relationship cultivating events to promote positive culture and growth, resulting in better relationships with sales representatives.
- Trained new employees on administrative procedures, company policies and performance standards.
Customer Service Representative
Growth Inc. / Sir Speedy of Newark
06.2016 - 02.2017
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems deliberately resulting in larger orders and attracting new customers
- Served as main liaison between customers, management and sales team.
- Answered on average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Generated financial statements and facilitated account closing procedures each month.
Education
Bachelor of Arts - Communication
University of Delaware
Newark, DE05.2016
Skills
- Proficient with Salesforce and NetSuite
- Time Management
- Customer Service
- Critical Thinking
- Teamwork and Collaboration
- Decision-Making
- Problem Solving
- Strong Attention To Detail
- Project Management Skills
- Detail Oriented
- Excellent Written And Oral Communication
- Ability To Work Independently
- Ability To Multitask
- Order tracking
- Inventory counting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales Coordinator
Inter-lux
08.2023 - Current
Annual Report Manager
Corporation Service Company
07.2019 - 08.2023
Customer Service Associate
Corporation Service Company
02.2019 - 06.2019
Office Administrator
Inter-Lux, Inc.
03.2017 - 11.2018
Customer Service Representative
Growth Inc. / Sir Speedy of Newark
06.2016 - 02.2017
Bachelor of Arts - Communication
University of Delaware