Sara Crawford

Highly reliable and self-motivated professional with a proven track record in office, customer support, call center, sales, and customer service roles. Known for efficient and independent completion of assignments, demonstrating a strong work ethic. Possesses extensive experience in delivering excellent customer service, fostering positive relationships, and ensuring customer loyalty. Collaborative team player who thrives in a dynamic environment and enjoys diverse tasks. Committed to continuous learning and personal growth.

• Customer Service Representative, Various Call Centers, Over 6 Years Experience, Answered inbound sales calls for Qwest; assisted customers with Change Orders, Made outbound survey campaign calls, outbound customer satisfaction calls, & market research calls, Demonstrated leadership skills as a Team Lead, Validated organizational skills as a production supervisor, Proved skills in instruction as a trainer
• Sales Representative, Focus Services, 04/2015 - Present, Answer inbound calls for Century Link to set up customers with new accounts, Ensure call flow lasts and no more than 20 calls are taken a day, Make 30% of calls sales, Sale internet, home phone, and bundle with DirecTV
• Quality Supervisor, Survey Sampling International, 02/2014 - 03/2015, Listened to live calls to ensure they were in compliance with a uniform script, Gave the agents feedback by alternating between the positive and negative aspects of the calls, Hosted a weekly client monitoring where the client could hear the agents and give feedback and/or make changes where necessary
• Trainer, Survey Sampling International, 02/2014 - 03/2015, Trained agents on a very uniform script, Made sure agents were aware and in compliance with HIPAA laws, Conducted a weekly training/uptraining
• Production Supervisor, Survey Sampling International, 09/2013 - 03/2015, Monitored and confirmed projects were functioning properly, Ensured numbers ran correctly through the dialer to the agents, Certified every number was dialed on time based on client expectations, Checked agents production levels
• Section Supervisor, Survey Sampling International, 02/2012 - 09/2013, Signed agents in and out of work, Monitored agents calls for quality, Boosted team morale and ensured production levels were maintained
• Telephone Interviewer Outbound Market Research, Survey Sampling International, 03/2011 - 02/2012, Made outbound calls to conduct political surveys, Made outbound calls to conduct customer satisfaction surveys, Made outbound calls to conduct market research surveys
• Monitored Agents calls for Qwest Ensuring Quality, Focus Services, 09/2004 - 12/2004, Listened to recorded and live calls, Graded agents calls according to stipulations, Coached agents one-on-one & gave positive feedback as well as explained what areas needed improvement or which legalities were not within compliance, Assisted floor manager in the line of duty when Team Leads or Trainers were not present or were out sick, Assistant trainer for an up-and-coming team within the 1st two weeks of training, Filled in for the receptionist for the larger part of 1 week and experienced the Human Resources Department, Channeled the floor given that I had the Quality experience and was an acting Team Lead