Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SARA CREMESE

SARA CREMESE

Kissimmee,FL

Summary

High-energy food and beverage individual focused on setting high expectations and raising service standards. Detailed and organizational oriented, with ability to learn new tasks quickly and effectively. With more than 20 years of experience in the food service industry in a variety of high-end establishments with exceptional hospitality skills. I am confident in my abilities and am sure to add value to your team. Astute wine professional offering 10 years of expertise working for top-notch establishments.

Overview

20
20
years of professional experience
1
1
Certification
4
4
Languages

Work History

Account Fine Wine Specialist

Breakthru Beverage Group
Orlando, FL
09.2023 - 05.2025
  • Set up wine tastings to bring in business and promote special offerings.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and delivered engaging sales presentations to convey product benefits.

Maitre D' / Sommelier

Ritz Carlton Grande Lakes
Orlando, FL
09.2020 - 09.2023
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Coordinated wine selection and restocking for cellar with over 300 bottles.
  • Trained service staff on wines to maximize revenue and maintain stellar reputation for service.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
  • Answered customer questions about hours, seating, and menu information.

Restaurant Supervisor

JW Marriott Marco Island Beach Resort
Naples, FL
03.2019 - 08.2020
  • Make sure all associates are following and representing Marriott brand values by conducting the daily rehearsal
  • Take care of liquor and wine inventory every end of the month
  • Organized team efforts to maximize production, efficiency and customer satisfaction.
  • Trained workers in every position, including wine and food knowledge, money handling and grooming standards.
  • Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
  • Kept operations in compliance with JW Marriott standards
  • Established good customer relations and excellent service to build and retain loyal customers.

Server

Campiello
Naples, FL
10.2018 - 02.2019
  • Recommended daily specials, wine selections and desserts to guide guests toward more profitable items.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.

Server

JW Marriott Marco Island Beach Resort
Naples, FL
02.2018 - 02.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.

Server

Bice Restaurant Naples
Naples, FL
11.2016 - 04.2018
  • Present menu and provide detailed information
  • Check-in with guests to ensure that everything is going well
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests.

Education

High School Diploma -

C.E. Gadda Foreign Languages, Milan, Italy
07.1998

Skills

Works well under pressure

Accomplishments

  • Achieved "Volume Growth Leader of 2024" through effectively collaborating with a team of 5 employees.

Certification

WSET Level 3 Award in Wines

Timeline

Account Fine Wine Specialist - Breakthru Beverage Group
09.2023 - 05.2025

WSET Level 3 Award in Wines

09-2023
Maitre D' / Sommelier - Ritz Carlton Grande Lakes
09.2020 - 09.2023
Restaurant Supervisor - JW Marriott Marco Island Beach Resort
03.2019 - 08.2020
Server - Campiello
10.2018 - 02.2019
Server - JW Marriott Marco Island Beach Resort
02.2018 - 02.2019
Server - Bice Restaurant Naples
11.2016 - 04.2018
C.E. Gadda Foreign Languages - High School Diploma,

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