Sara Crocker
Mt Pleasant,TN
Summary
Dedicated Customer Service professional with knowledge of airport operations and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Driven and responsible with an adaptable, solution-oriented nature. My objective and desire is to continue to grow my career with Southwest Airlines by stepping into the unique roll of Crew Base Coordinator. Allowing me to contribute to optimizing crew operations and enhancing my skills and ability in the coordinating environment.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Nashville, TN
05.2018 - Current
- Prepares customer reservations, accepts payments and processes refund and cancellation requests
- Informs passengers of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Provides an elevated level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Works in a cooperative spirit to ensure the company’s continued hospitality success
- Proves successful working within tight deadlines and a fast-paced ever-changing environment
- Trains and mentors new hires and peers in the customer service role
- Actively coordinates and remains in communication with multiple departments and station leadership when needed.
CPR/First Aid, AED and EMT Skills Instructor
CPR And More
Rancho Cucamonga, CA
04.2017 - 01.2019
- Distributed course syllabus and communicated course standards and learning objectives to students
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies
- Provided immediate and constructive feedback to students individually and as a group
- Delivered individualized instruction on observation, assessment, decision-making, and patient health teaching
- Implemented new educational techniques to boost student comprehension while reducing learning time.
Financial Aid Secretary
Loma Linda University Financial Aid Department
Loma Linda, CA
07.2010 - 08.2013
- Assisted coworkers and staff members with special tasks on daily basis
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Conducted invoicing and investigated accounts receivables discrepancies
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Emergency Medical Technology -
Victor Valley College
01.2017
High School Diploma -
Mesa Grande Acadamy
06.1998
Skills
- Flexible and Adaptable
- Responsible and Reliable
- Team Oriented
- Excellent Communication in all forms
- Proficient Typist
- Knowledgeable in many computer software programs
- Trained in Emergency De-escalation
- Maintain alertness to moving vehicles and aircraft
- Excels in airport operations including small, medium, and mega stations
- Works well under time constraints
- Ability to manage highly sensitive and confidential information
- Knowledge of Customer Service Agent, Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Attentive to Customer Needs
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Establishing and Maintaining Customer Relationships while building customer trust and loyalty
- Team Leadership
Additional Information
For many years I worked with San Bernardino County Fire department as an emergency communications and disaster response team member in which I handled various responsibilities including assisting in emergency evacuations and command center communications. I am certified under the disaster management program with F.E.MA in many aspects of disaster management and assisted on many natural disaster relief assignments in California during major forest fires, floods, and snowstorms. I was a vital part of the command and communications center during these emergencies and can work with teams under pressure and in high stress situations.
Custom
I am a CARE team member dedicated to supporting and assisting fellow Southwest Team members during times of crisis. I provide the ability to be empathetic with effective assistance, serving as a reliable resource and souce of comfort for co-hearts during a crisis.
Custom
I volunteer with the Culture committee well to be able to reach out to our communities and SWA families.
Timeline
Customer Service Agent
Southwest Airlines
05.2018 - Current
CPR/First Aid, AED and EMT Skills Instructor
CPR And More
04.2017 - 01.2019
Financial Aid Secretary
Loma Linda University Financial Aid Department
07.2010 - 08.2013
Emergency Medical Technology -
Victor Valley College
High School Diploma -
Mesa Grande Acadamy
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