Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sara Cronin

Ware,MA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent communications skills and empathetic nature enabled achievement of positive outcomes in every position held. Ready to bring thirteen years of relevant work experience to your team.

Overview

10
10
years of professional experience

Work History

Patient Access Service Representative

Baystate Radiology
07.2022 - Current
  • Streamlined patient registration process by implementing efficient data entry techniques and prioritizing accuracy
  • Enhanced patient satisfaction with timely and accurate scheduling of appointments, ensuring minimal wait times
  • Facilitated patient flow by effectively managing appointment schedules and coordinating with clinical staff as needed
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times
  • Expedited insurance verification by maintaining updated knowledge of policies and procedures
  • Contributed to a welcoming environment by providing friendly, empathetic customer service during each interaction with patients and family members
  • Engaged with patients to provide critical information.
  • Trained on all modalities to provide wide range of scheduling support
  • Studies and utilizes scheduling guides to ensure proper protocol is being followed for scheduling
  • Organized with folders for each modality to keep track of changes and updates within the departments
  • Have been rated as a top performer since starting this position and continue to excel and exceed department goals

Surgical Coordinator

Baystate Plastic and Reconstructive Surgery
04.2019 - 07.2022
  • Worked closely with ten Medical Providers (seven Surgeons and three Attending Providers) to ensure all appropriate staff, equipment, vendors and operating room capacity are met
  • Managed Operating Room schedule for three surgeons at five different Hospitals
  • Screening of patients' chart and health information to ensure patients meet comorbidity qualifications for where surgery is being scheduled and ensure proper clearances are obtained as needed
  • Various reporting and statistical analysis of surgical utilization, procedures and surgeon specific data
  • Contacts patients' health insurance company, work compensation company or motor vehicle claim department to ensure coverage and approval is received prior to patient having surgery
  • During any down time always offering help to other support staff to be of any assistance I can to offload any work
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care

Legal Assistant

Law Offices of Attorney Regina Perry-Abbott
02.2018 - 03.2019
  • Maintained Attorney's schedule and coordinated meetings
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries
  • Prep billing to clients
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks

Bartender

The El Cid Lounge
05.2016 - 10.2018
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation

Full Time Administrative Assistant

Moriarty & Primack, P.C.
08.2014 - 08.2017
  • Daily Tasks include: answering phones, daily attendance, scheduling meetings and conference calls, checking time entry, processing all outgoing correspondence, in charge of mail (FedEx, UPS, and Certified Mail) mailing audit confirmations, processing tax returns, putting together Financial Statements, putting together Evaluations, depositing checks, posting checks to A/R, managing company client portal, setting up new clients, managing Project Management, creating Tax Routing Slips, tracking all projects (over 2,000 of them) by myself, setting up monthly E-Newsletter template, Electronic Filing of tax returns, putting together monthly project reports, and more
  • I gain new responsibilities frequently at M&P.

Education

High School Diploma -

Ludlow High School
Ludlow, MA

Skills

  • Strong work ethic
  • Ability to multi-task to work quickly and proficiently
  • Knowledge of Microsoft Office, Excel and Outlook
  • Excellent organizational skills
  • Ability to learn quickly
  • Courteous and professional demeanor
  • Insurance Verification
  • Appointment Scheduling

References

  • Chris Hudzik, 413-835-5567, former Manager
  • Regina Perry-Abbott, 413-530-7875, former Boss

Timeline

Patient Access Service Representative

Baystate Radiology
07.2022 - Current

Surgical Coordinator

Baystate Plastic and Reconstructive Surgery
04.2019 - 07.2022

Legal Assistant

Law Offices of Attorney Regina Perry-Abbott
02.2018 - 03.2019

Bartender

The El Cid Lounge
05.2016 - 10.2018

Full Time Administrative Assistant

Moriarty & Primack, P.C.
08.2014 - 08.2017

High School Diploma -

Ludlow High School

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Sara Cronin