Sara Crossman

Truck orders, Hiring, Scheduling, Training, Repair and Maintenance. Keeping customers satisfied and meeting goals.

• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Carefully interviewed, selected, trained, and supervised staff.
• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
• Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
• Correctly calculated inventory and ordered appropriate supplies.
• Set clear expectations and created positive working environment for employees.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
• Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Enhanced customer satisfaction through consistent delivery of high-quality food and service.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Ensured compliance with all health department regulations as well as company policies and procedures.
• Purchased adequate quantities of food, beverages, equipment, and supplies.
• Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
• Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
• Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
• Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
• Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
• Maintained facility and grounds to present positive image.
• Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
• Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
• Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
• Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
• Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
• Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
• Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.