SARA CULP
Logan
Summary
Results-driven professional with extensive experience in customer service, sales, and financial services. Known for building strong relationships with customers, members, and dealers. Resolves complex issues, consistently exceeding performance goals. Efficient at loan underwriting, risk assessment, and negotiation, with a proven ability to drive business growth. Demonstrates excellent communication, problem solving, and leadership skills, with a strong work ethic and adaptive to changing business needs. Passionate about delivering exceptional service and enhancing customer and dealer experiences.
Overview
11
11
years of professional experience
Work History
Financial Services Representative ll
Mountain America Credit Union
Logan
01.2025 - Current
- Process member applications and transactions efficiently, and accurately.
- Assist members in understanding financial products and services.
- Analyze members' needs to provide tailored financial solutions.
- Maintain compliance with regulatory requirements and internal policies.
- Receive and process deposits, withdrawals, and loan payments, keeping financial records up to date.
- Demonstrate expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Work collaboratively with other departments to provide comprehensive solutions for clients.
Regional Development Specialist/ Underwriter II
American Credit Acceptance
09.2023 - 12.2024
- Analyze loan applications, assess risk factors, and determine approval or denial of loans.
- Negotiate fees and restructure loans with dealers to ensure favorable terms.
- Review legal documents and assess fees accurately upon receipt of contracts.
- Consistently exceed monthly performance goals set by company and supervisor.
- Navigate complex phone calls, resolving issues and maintaining one-call resolution.
- Cultivate relationships with dealerships to increase loan bookings, focusing on stagnant and non-booking dealers.
- Identify growth opportunities in designated markets to enhance performance.
- Manage existing dealer relationships to ensure ongoing business success.
- Remain adaptable to business and territory needs, adjusting strategies as necessary.
Full-Service Teller
Westmark Credit Union
03.2020 - 09.2023
- Achieved 1st place in sales within the credit union for 11 out of 14 quarters worked.
- Trained and mentored new hires, helping them successfully transition into teller positions.
- Opened personal, business, and certificate accounts, ensuring a seamless customer experience.
- Processed teller transactions with accuracy and efficiency, maintaining a balanced cash drawer.
- Fostered positive member relationships and continuously sought ways to improve the customer experience.
- Resolved member disputes, ensuring financial safety and providing peace of mind.
Customer Service/General Merchandise Manager
Albertsons
05.2014 - 03.2020
- Processed payments via cash, credit, debit, and vouchers, ensuring accurate transactions.
- Assisted customers by addressing their needs and concerns, providing a high level of service.
- Focused on fraud prevention, detecting and addressing potential fraudulent activities.
- Trained staff to efficiently detect theft and minimize losses.
- Managed monetary transactions, including Western Union and money orders.
- Verified invoice and merchandise accuracy, ensuring correct deliveries.
- Consistently met sales goals, contributing to the store’s success.
- Analyzed buying trends to optimize inventory and improve sales performance.
Skills
- Loan Underwriting & Risk Assessment
- Relationship Building & Client Management
- Sales & Goal Achievement
- Conflict Resolution & Problem Solving
- Employee Training & Mentoring
- Financial Transactions & Documentation
- Fraud Prevention
- Inventory Management
References
References available upon request.
Timeline
Financial Services Representative ll
Mountain America Credit Union
01.2025 - Current
Regional Development Specialist/ Underwriter II
American Credit Acceptance
09.2023 - 12.2024
Full-Service Teller
Westmark Credit Union
03.2020 - 09.2023
Customer Service/General Merchandise Manager
Albertsons
05.2014 - 03.2020
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