Sara Dagraca
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Enrollment Specialist
RANDSTAD RISESMART
03.2023 - 03.2024
- Work remotely
- Conduct outbound outreach via phone and email to referrals
- Advise referrals of their outplacement benefits provided by their previous employer
- Deliver each call confidently while showing empathy for their job transition
- Work closely with a team to assure service delivery to clients
- Provide excellent customer service by being a good listener before answering inquiries and resolving problems
- Notate and document interactions with all clients
Insurance Resolution Specialist
OMNI INTERACTIONS
11.2021 - 03.2023
- Process prescription exceptions for CVS Specialty Pharmacy
- Research claims
- Verified health insurance
- Seek and add new insurance for the patient
- Maintain HIPAA confidentiality and privacy standards
- Submit prior authorizations and new prescription request via fax or outbound call to the doctors office
- Assign ICD-10 codes to denied claims by researching documents or calling the doctors office to verify the ICD-10
- Outbound call to insurance carriers for verification or overrides when needed
- When all insurance and authorization is lined up then run or resubmit the claim
- Determine what steps are necessary to move the prescription forward
- Notate detail steps taken on patients account
Card Services Coordinator
OMNI INTERACTIONS
07.2021 - 11.2021
- Contracted with Omni
- Servicing client: FIS Global
- Handled inbound calls for government pre-paid debit card users
Caregiving -Career Break
HOME
05.2016 - 07.2021
- Took time off due to a high risk pregnancy
- My child required extra attention due to developmental delays
- I had to assist my child with several therapies before starting preschool
- Then returned to work while he was in school
Customer Service Representative
TELETECH
10.2014 - 05.2016
- Answered inbound calls for Weight Watchers members
- Handled billing inquiries and processed refunds
- Closed sales for membership as well as retain current members
- Resolved technical issues for callers with their mobile app and online accounts
- Met monthly sales percentage goals
- Maintained 100% net promoter score and issue resolution
Member Service Representative
ALIVE CREDIT UNION
11.2011 - 11.2013
- Handled applications and open new accounts for membership
- Opened share deposit accounts, IRAs, and CDs
- Submitted weekly branch activity reports to district manager
- Answered daily high-volume inbound phones for member service questions
- Made outbound calls for collections, maintenance, and to follow up
- Processed payments and transfer deposits by phone
- Processed check draft and ACH stop payments
- Issued temporary checks and cashier checks
- Placed check order for members
- Performed maintenance on and ordered new ATM & Debit cards
- Captured old cards
- Worked with risk management when placing travel notes on debit cards for international travelers
- Removed blocks and restrictions from debit cards
- Issued and opened safe boxes
- Handled and submitted loan applications to be reviewed by the loan department
- Assisted with loan closings and submitted closing documents
- Provided technical support
Associate Manager
BBVA
09.2006 - 11.2013
- Processed customers withdrawals, deposits, and payments
- Cashed checks
- Maintained daily teller activity reports and recap
- Cross sold banking products and services while meeting sales goals
- Credited NSF fee refunds to customers' accounts
- Daily balance vault, tellers' drawers, and ATM
- Trained new hire tellers on bank procedures and product knowledge
- Demonstrated cross-sell and customer service techniques to tellers
- Oversaw training and on-boarding process for all newly hired tellers
- Continued to supervise tellers on the teller line
Education
High School Diploma - Nursing
A. Philip Randolph Academies
Skills
- Proficiency in google documents platform
- Customer Service
- Analytical
- Sales
- HIPPA training
- ICD-10
- Deescalated calls
- Billing and customer support
- Banking supervisor
- Banking sales
- Claims verification
- Telephone and email skills
- Insurance Processing
- Attention to Detail
- Communication and Interpersonal Skills
- Claims Processing
References
References available upon request.
Timeline
Enrollment Specialist
RANDSTAD RISESMART
03.2023 - 03.2024
Insurance Resolution Specialist
OMNI INTERACTIONS
11.2021 - 03.2023
Card Services Coordinator
OMNI INTERACTIONS
07.2021 - 11.2021
Caregiving -Career Break
HOME
05.2016 - 07.2021
Customer Service Representative
TELETECH
10.2014 - 05.2016
Member Service Representative
ALIVE CREDIT UNION
11.2011 - 11.2013
Associate Manager
BBVA
09.2006 - 11.2013
High School Diploma - Nursing
A. Philip Randolph Academies
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