Experienced healthcare professional prepared to excel with more than 10 years of experience in direct patient care roles, and 9 years of experience in Supervisor/Director roles. Maintains a highly productive, efficient, and quality-driven environment at all times, Skilled in risk assessment, regulatory compliance, and patient care standards. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Experience in data analysis, problem-solving, and fostering culture of safety and continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Safety Specialist
Foundation Health Partners
02.2022 - 11.2025
Conducted thorough investigations of patient safety incidents to identify root causes and develop preventive measures.
Facilitated and led Root Cause Analysis investigations and other deep dive analysis utilizing various methods such as RCA2, TJC RCA Tool Kit and the VA Tool Kit.
Developed comprehensive event timelines.
Conducted comprehensive interviews with all staff involved in adverse event investigations utilizing Candor, and Just Culture algorithms.
Collaborated with multidisciplinary teams to implement safety protocols, enhancing overall patient care standards.
Developed and delivered training sessions on best practices in patient safety to clinical staff and stakeholders.
Analyzed incident reports to identify trends, providing actionable insights for quality improvement initiatives.
Led cross-functional committees focused on improving organizational safety culture and compliance with regulations.
Facilitated regular audits of patient care processes, ensuring adherence to safety guidelines and identifying areas for improvement.
Leveraged data analysis tools to monitor patterns in adverse events, providing valuable insights for targeted improvement efforts.
Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
Evaluated the effectiveness of safety initiatives by tracking key performance indicators and making necessary adjustments to improvement plans.
Promoted a culture of transparency by encouraging open communication about errors, near misses, and lessons learned among healthcare professionals.
System administrator for incident reporting system to include adding new users, completing and closing all patient safety, non-patient safety, and employee event reports, training new leaders in proper investigation and documentation processes.
Child Advocacy Center Specialist
Kawerak Inc.
10.2020 - 01.2022
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Maintained computer and physical filing systems.
Conduct Forensic Interviews for Children who experienced trauma due to Sexual/Physical Assault; Neglect/Maltreatment; or Witness to Domestic Violence/other violent crimes.
Coordinated special projects and managed schedules.
Oversaw accounting, budgeting, and financial reporting.
Provided proper scheduling of clients ensuring timely and effective allocation of resources and calendars.
Shouldered Director responsibilities during absence of Director
Collaborated with Director to design annual grant award strategy as key component of organizational funding initiatives.
Wrote, reviewed and edited proposals for grants, gifts and contracts.
Secured $3.3M in grant money for DOJ OVC project.
Attended grant writing conferences to enhance sources and interact with other grant writing professionals.
Managed budgets for staff operations to keep costs low and maximize profits.
Lead Supervisor Instructor
Norton Sound Regional Health Corporation
09.2015 - 01.2020
Lead and directed team of 170 clinical personnel and support staff.
Oversee daily activities of all Community Health Aids in all 15 Village Clinics, and Itinerant Community Health Aides.
Maintained compliance with HRSA and JCAHO standards in all areas of operations.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Worked with senior management to initiate new projects and assist in various processes.
Answered high volume of phone calls and email inquiries.
Developed and implemented office management procedures to increasing training team productivity and accuracy.
Community Health Practitioner
Norton Sound Health Corporation
10.2013 - 01.2020
Direct patient care per eCHAM guidelines.
Report patients to appropriate provider, or use of Medical Standing Orders.
Respond to emergencies, and share on-call responsibilities with other CHA's in the clinic.
Attend training sessions and continuing education classes to maintain and advance certification levels and knowledge as a provider.
Maintain, stock, and order supplies, and equipment in clinics, complete reports and other assignments given by supervisors.
Community Health Aide II
Yukon Kuskokwim Health Corporation
02.2013 - 10.2013
Direct patient care per eCHAM guidelines.
Report patients to appropriate provider, or use of Medical Standing Orders.
Respond to emergencies, and share on-call responsibilities with other CHA's in the clinic.
Attend training sessions and continuing education classes to maintain and advance certification levels and knowledge as a provider.
Maintain, stock, and order supplies, and equipment in clinics, complete reports and other assignments given by supervisors.
Home Health and Hospice Aide/Coordinator
Crook County Medical Services District
02.2011 - 12.2012
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulation
Maintained good communication between department heads, medical staff, and governing boards by attending board meetings and synchronizing interdepartmental functions.
Participated in facility surveys and inspections made by authorized governmental agencies.
Completed all paperwork in Oasis system, including ICD-10 codes.
Facilitated on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
Provided care to home-bound patients, assisted with ADL's, and medication administration.
Reviewed, revised and implemented all department policies and procedures in accordance with state and federal laws.
Oversaw technical, operational, clerical and customer service support activities
Education
Certificate - Community Health
University of Alaska Fairbanks
Fairbanks, AK
05.2017
Certificate - Activities Professional
Casper College
Casper, WY
05.2010
High School Diploma - undefined
Cheyenne East High School
Cheyenne, WY
06.2006
Skills
Data Entry and Maintenance
Administrative and Office Support
Staff Management
Report Preparation and Analysis
Patient safety analysis
Root cause analysis
Risk mitigation strategies
Quality improvement initiatives
Incident reporting systems
Multidisciplinary collaboration
Compliance monitoring
Data analysis tools
Performance monitoring metrics
Regulatory compliance standards
Policy development and implementation
Certification
Current
ChildFirst forensic interviewing
NIMS IS-00700.a Introduction (FEMA)
NIMS IS-00100.b ICS-100 (FEMA)
NIMS IS-00200.b ICS-200 (FEMA)
MIMS IS-00800.b National Response Framework (FEMA)