Sara Damico
New Orleans,LA
Summary
Versatile and results-driven professional with a proven track record at Fidelity National Financial, excelling in data interpretation and effective communication. Leveraged SQL databases and Python programming to streamline processes, enhancing organizational efficiency. Demonstrated exceptional ability to resolve customer complaints, ensuring client satisfaction and loyalty. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls, and in person.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Remote ESL Teacher
VIPKid
11.2019 - Current
- Established clear objectives for all lessons, units, and projects, and communicated those objectives to students.
- Used computers, audio-visual aids, and other equipment and materials to supplement presentations.
- Integrated academic and vocational curricula to help students learn variety of skills.
Sr. Rate and Form Analyst
Fidelity National Financial
Jacksonville, Fl
11.2015 - 12.2019
- Created, maintained, and tracked a reporting matrix for all rates and forms used nationwide using Excel.
- Coordinated, scheduled, and documented virtual meetings with several internal departments and clients for several large projects.
- Organized client meetings to provide project updates.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified opportunities for process improvements across the organization.
Mortgage Resolution Specialist
Fidelity National Financial
Jacksonville, Fl
07.2012 - 11.2015
- Compiled detailed data pertinent to mortgage insurance claims for customers.
- Maintained records of customer interactions or transactions, details of inquiries, complaints, or comments, and actions taken.
- Facilitated conference calls between various stakeholders involved in dispute resolution efforts to ensure the timely completion of projects and tasks associated with each case.
- Determined extent of liability by reviewing evidence, laws, and administrative or judicial precedents.
Direct Care Professional
Devereux Florida
Viera, FL
10.2008 - 04.2012
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Collaborated with family members of clients to ensure proper care was being provided.
- Monitored client's well-being, safety and comfort under physician direction.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05-2012
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FLSkills
- Goal oriented
- Data interpretation
- Effective communication
- Customer complaint resolution
- Claims handling
- R programming
- Python Programming
- SQL databases
- Google Analytics
- Tableau Software
Awards
- Lorem ipsum dolor sit amet, consectetur adipiscing elit.
- Aenean ac interdum nisi.
Certification
- Data Analysis with R Programming - Coursera
- insurance Underwriting Principles and Practice - Alison
- Fundamentals of Insurance Claims Handling - Alison
References
References available upon request.
Timeline
Remote ESL Teacher
VIPKid
11.2019 - Current
Sr. Rate and Form Analyst
Fidelity National Financial
11.2015 - 12.2019
Mortgage Resolution Specialist
Fidelity National Financial
07.2012 - 11.2015
Direct Care Professional
Devereux Florida
10.2008 - 04.2012
- Data Analysis with R Programming - Coursera
- insurance Underwriting Principles and Practice - Alison
- Fundamentals of Insurance Claims Handling - Alison
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts - General Studies
Eastern Florida State College
Similar Profiles
Marissa McAuliffeMarissa McAuliffe
English Teacher at VIPKidEnglish Teacher at VIPKid
Bianca ReyesBianca Reyes
English as a Second Language (ESL) Teacher at VIPKIDEnglish as a Second Language (ESL) Teacher at VIPKID
Gerald HubertGerald Hubert
Online ESL Teacher at VIPKidOnline ESL Teacher at VIPKid