Sara Davalos
Bakersfield,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Hardworking and passionate worker with strong organizational skills eager to learn. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Case Manager
Health Advocates
04.2021 - Current
- Screen patients via bedside or telephone, complete and submit applications to appropriate county offices.
- Assist patients in qualifying for government benefits (Medi-Cal, VOC, SSI/SSDI,TPL, etc.) within established guidelines.
- Schedule appointments with patients to aid in follow up process and any assistance requested.
- Assist supervisor in running reports and preparing for quarterly meetings.
- Communicate with client to ensure information in hospital computer database is up to date and accurate.
- Enhance client satisfaction by efficiently managing caseloads and providing personalized support.
- Provide mentorship to junior case managers, fostering professional growth within the team.
- Participate in ongoing professional development opportunities, contributing to a culture of learning within the organization.
- Reviewe cases regularly to identify trends or common issues that could inform improvements in service delivery approaches.
Assistant Manager
Advance America
03.2019 - 03.2021
- Supported budget development and forecasting with cost-saving measures and revenue enhancements.
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
- Helped senior managers run smooth operations by independently handling day-to-day requirements.
- Delegated tasks to staff members and monitored completion to verify quality and completeness of work.
- Coordinated employee schedules to provide adequate coverage according to business demands.
- Assisted with training and developing new team members in company policies, procedures, and standards.
- Contributed to effective decision-making with detailed reports on daily operations.
- Kept all paperwork current and compliant with internal standards and legal requirements.
Assistant Manager
Sonic Drive
07.2017 - 02.2019
- Maintained professional restaurant appearance by handling cleanliness and overall presentation of work areas.
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism.
- Tallied money accurately, balancing cash drawer at open and close of each day.
- Took orders and resolved complaints using effective customer communication skills.
- Managed establishment finances, including counting cash and receipts and completing bank deposits.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained and mentored new personnel hired to fulfill various roles.
Cashier
Mcdondalds
09.2014 - 06.2017
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Communicated with customers to build rapport, explain menu items, and answer questions.
- Operated POS system to enter orders, complete sales transactions, and calculate correct change.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Arts - History
University of California, Riverside
Riverside, CA06.2017
Skills
- Documentation proficiency
- Ability to grasp new concepts quickly
- Case management
- Customer service
- Written and verbal communication
- Type speed of 60 WPM
- Organization and Multitasking
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Health Advocates
04.2021 - Current
Assistant Manager
Advance America
03.2019 - 03.2021
Assistant Manager
Sonic Drive
07.2017 - 02.2019
Cashier
Mcdondalds
09.2014 - 06.2017
Bachelor of Arts - History
University of California, Riverside
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