Dedicated case manager with expertise in client advocacy and care coordination. Proven ability to monitor case progress and develop tailored care plans that enhance client satisfaction and health outcomes.
Detail-oriented transition of care nurse skilled in critical thinking, problem-solving, and effective communication. Established strong relationships with stakeholders to ensure comprehensive service delivery, advocating for client needs and rights throughout the healthcare journey.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager /Transition of Care Nurse
Adobe Population Health
Phoenix, AZ
02.2021 - Current
Coordinated care for diverse client populations to enhance service delivery and client satisfaction.
Established and maintained relationships with key stakeholders.
Assessed client needs through comprehensive evaluations to ensure appropriate resource allocation.
Developed and maintained strong relationships with community organizations to facilitate access to resources.
Monitored case progress and outcomes, adjusting strategies to meet evolving client needs effectively.
Trained new staff on transition of care protocols and best practices to promote consistency and quality of care.
Advocated for clients' rights, ensuring they received necessary support and services within the healthcare system.
Collaborated with multidisciplinary teams to coordinate comprehensive services tailored to individual client goals.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Trained new case managers on TOC processes and procedures, raising team's overall competency and service delivery standards.
Conducted thorough assessments to identify client needs, laying groundwork for addressing client's needs post hospitalization.
Public Health Nurse
Cochise County Health & Social Services
Bisbee, AZ
05.2014 - 02.2021
Conducted health assessments to identify community needs and improve public health initiatives.
Developed and implemented educational programs promoting disease prevention and healthy lifestyle choices.
Collaborated with interdisciplinary teams to enhance service delivery and optimize patient outcomes.
Evaluated effectiveness of public health interventions through data analysis and feedback collection.
Mentored junior nurses in best practices for patient care and community outreach strategies.
Led vaccination campaigns, ensuring compliance with state regulations and maximizing immunization rates.
Streamlined reporting processes to improve accuracy in tracking public health trends and metrics.
Educated the public on disease prevention strategies through community presentations, workshops, and written materials.
Reduced disease transmission through administering immunizations and providing education on infection prevention.
Increased vaccination rates within the community through targeted campaigns and educational outreach efforts.
Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
Monitored trends in communicable diseases for early identification of potential outbreaks or emerging issues affecting the population''s health status.
Prevented illness by education public on healthy practices to stop disease.
Strengthened relationships with community partners by participating in collaborative events focused on improving the local public health landscape.
Conducted outreach programs in underserved communities to increase access to healthcare services and improve overall quality of life.
Collected, organized and disseminated quality data from multiple sources.
Educated community members about environmentally-related health issues.
Provided extensive materials and answered questions from public during COVID19 disease outbreak, while advising on protective measures.
Immunization Coordinator for Cochise County from July 2018-February 2021.
Conducted immunization clinics for children and adults at various Health & Social Services sites.
Maintained and updated immunization records, via physical record and database.
Register Nurse Floor Nurse
Cochise Regional Health
Douglas, AZ
10.2013 - 05.2014
Administered medications and monitored patient responses to ensure safety and effectiveness.
Collaborated with interdisciplinary teams to develop personalized care plans for diverse patient populations.
Educated patients and families on health management, promoting adherence to treatment protocols.
Conducted comprehensive assessments, identifying changes in patient conditions for timely interventions.
Mentored junior nursing staff, enhancing their clinical skills and improving patient care delivery.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Improved patient satisfaction ratings by delivering compassionate and personalized care.
Registered Nurse
Haven Of Douglas
Douglas, AZ
09.2012 - 04.2013
Administered medications and monitored patient responses to ensure optimal care outcomes.
Educated patients and families on health management, fostering understanding and compliance.
Mentored junior nurses, providing guidance on best practices and clinical skills development.
Implemented infection control measures to minimize the risk of healthcare-associated infections in the long-term care setting.
Education
Associate of Science - Nursing
Cochise College
Sierra Vista, AZ
05-2012
Associate of Science - Health And Exercise Sciences
Cochise College
Douglas, Arizona, AZ
05-2009
High School Diploma -
Douglas High School
Douglas, AZ
05-2007
Skills
Problem-solving
Case management
Time management
Case documentation
Active listening
Organization and multitasking
Documentation and reporting
Conflict resolution
Positive attitude
Email and telephone etiquette
Client advocacy
Critical thinking
Emotional awareness
Case management tracking
Patient support
Discharge planning
Family education
HIPAA compliance
Verbal and written communication
Ethical judgment
Empathy and compassion
Client empowerment
Multitasking Abilities
Teamwork and collaboration
Certification
Licensed Registered Nurse - State Board License RN174664 2012-Present.
Annual All Staff Training - 2021-2025
Case Manager Audit Education 2025
Molgi (Salesforce) Messaging 2025
Annual CMS Training 2025
Transition of Care (Rise Training) 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager /Transition of Care Nurse
Adobe Population Health
02.2021 - Current
Public Health Nurse
Cochise County Health & Social Services
05.2014 - 02.2021
Register Nurse Floor Nurse
Cochise Regional Health
10.2013 - 05.2014
Registered Nurse
Haven Of Douglas
09.2012 - 04.2013
Associate of Science - Nursing
Cochise College
Associate of Science - Health And Exercise Sciences