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Sara Davis
Lake In The Hills,IL
Summary
Versatile Operations Director with proven abilities across all levels of organizational management. Highly communicative with a talent for developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Analytical problem solver with remarkable multi-tasking abilities and a demonstrated history of working with non-profit organizations.
Overview
27
27
years of professional experience
4
4
Certifications
Work History
Director of Community Operations
Habitat for Humanity of McHenry County
McHenry , IL
06.2020 - Current
- Ensured the HFHMC organization in achieving its mission by overseeing office operations, accounting, human resources, ReStore facilities and Sales, Family Selection and Family Support under the directives of the President & CEO and within established policies and guidelines
- Spoke at public events, evangelizing for organizational goals and interests.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms in favor of the overall Habitat mission.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Trained team leaders to oversee volunteers and organization members during special events.
- Engaged with larger movement to build transformational and deeply collaborative partnerships.
- Generated reports to evaluate program success and make modifications.
- Canvassed areas to increase support and raise funds.
- Consistently working to benefit underserved cultures and groups.
- Created strong and sustainable nonprofit organization by fundraising, forming relationships with key players and building brands.
- Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
- Interviewed members of specific populations to understand and document issues.
- Coordinated and implemented numerous meetings, forums and community events.
Community Outreach Coordinator
Habitat for Humanity of McHenry County
McHenry, Illinoi
10.2018 - Current
- Responsible for administering the volunteer program for Habitat for Humanity of McHenry County including recruitment, scheduling and coordination of workgroups and individual volunteers.
- Conducted community workshops to promote different programs and educate public on available services.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Wrote content for newsletters, social media pages and informational packets.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Created and implemented community-based programs to improve education or fill specific needs.
- Acted as main point of contact between management, clinical staffs and external community.
- Developed presentations for public events, community groups and school assemblies.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
- Assisted with researching grants and grant writing tasks.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Helped develop monthly schedules and assignments.
Board Member - Director of Marketing
The BREAK Crystal Lake Teen Center
Crystal Lake, Illinoi
06.2021 - Current
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
- Initiated sessions with Board and Executive Director to brainstorm new ideas and promotional strategies.
- Developed and implemented marketing and communications plans for The BREAK Crystal Lake Teen Center
Chicago Market FUNDrive Coordinator
Savers | Value Village
Lake in The Hills, Illinois
01.2016 - 10.2018
- Creative problem solver, Self starter with a “run-thru-walls” mentality and results oriented disposition. Responsible for product procurement through FUNDrive fundraiser program, recruiting community nonprofits to hold fundraisers to collect clothing in exchange for raising funds.
- Developed and delivered engaging sales presentations to convey program benefits to potential clients and the community.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Increased territory to Texas, Utah, Illinois and Wisconsin markets by leveraging effective communications and outreach strategies.
- Researched and shopped competitors to maintain accurate and up-to-date knowledge of market conditions.
- Reviewed weekly sales reports and worked with vendors to improve product performance.
- Identified, researched and pursued product opportunities.
- Developed and maintained courteous and effective working relationships.
- Drove operational improvements which resulted in savings and improved profit margins.
- Interacted with vendors to purchase and set up equipment and services.
- Managed relational database to store information for reference, reporting and analysis.
Retail Sales Manager
Savers Value Village
Crystal Lake, Illinois
06.2012 - 01.2016
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Understand P & L responsibility and maximize revenue opportunites
- Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Track and report promotion results
- Create, Implement and support timely grass-roots market level promotional sales and traffic
- Created donation building programs which focus on acquisition and retention
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Monitored adherence to cost control measures, effectively reducing waste 12%.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Mentored and trained sales associates and managers for multiple store locations.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Analyzed data and profit and loss statements to compose store budget.
- Mentored team members to enhance professional development and accountability in workplace.
- Exceeded targets by building, directing and motivating high-performing sales team.
Public Relations
ForkworthyEats
Lake in The Hills, Illinois
12.2014 - 01.2021
- Coordinate Personal and Pop-Up dinners, Schedule catering events, Culinary classes and meal-prep parties
- Build brand awareness by directing social media team to engage audiences across traditional and new media
- Develop a marketing communications plan including strategy, goals, budget and tactics
- Helped plan and execute private, company and client events.
- Coordinate all public relations activities.
- Wrote and distributed press releases and social media content for clients and company.
- Developed original content for blog posts and website articles.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
- Prepared social media posts and videos with eye for viral content strategies.
Follett Library Resources, Inc
01.2008 - 06.2009
- Provided inbound Customer Service for national customer base via Call Center and through online support
- Set up, support and web assistance for school libraries nationwide
- Ensured order accuracy by anticipating customer needs and requests
- Effectively resolved customer complaints utilizing first contact resolution
- Maintained detailed account information for over 200 schools within mid Atlantic region, primarily
- Pennsylvania and New Jersey, using proprietary database
- Tracked all trouble and ticket orders through proprietary database
- Assist in the training of new Customer Service Representatives
Customer Service Manager
Meijer, Inc
05.2006 - 01.2008
- Oversaw daily operations of Customer Service Department and team members with average daily sales in excess of $100,000
- Responsible for recruitment, training and discipline procedures for prospective and current employees
- Ensured accuracy of in-store pricing and promotions
- Coordinated Illinois BASSET training/certification for all store employees
- Managed daily work and training schedules for Customer Service department
- Consistently provide exceptional customer service to patrons from entry to exit
- Participated in managerial decisions that affected staff and clientele for better service and brand loyalty
3rd Class Petty Officer
United States Navy
San Diego, California
05.1993 - 05.1997
- Regular mechanical upkeep and maintenance of 671 inline diesel engine for the Afloat Training Group, San Diego Captains Gig.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor’s Degree - Human Services
University of Phoenix
Associate’s Degree - Psychology
University of Phoenix
Tempe, AZ 03.2016 - 03.2016
High School Diploma -
Crystal Lake Central
Crystal Lake, IL 06.1992 - 06.1992
Skills
Excellent Interpersonal Intelligence
undefinedAccomplishments
- Enhanced organization visibility 40% through social media promotion, as well as through staff and volunteer-led initiatives
- Managed a network of 500+ volunteers and coordinated placement based on organizational needs and volunteers skills.
- Increased incoming monetary donations through effective capital campaigning, event coordination and personal relationship building.
Affiliations
- Lions Club 2016-2018
- 2021 Graduate - Leadership Greater McHenry County Program https://leadershipgmc.org/
- American Legion Post 1231
- BNI Member 2022
Certification
Certified Volunteer Manager
Interests
True Crime Podcasts
German Shorthair Pointers
Hiking
Volunteering
Timeline
Association of Fundraising Professionals
07-2022
QLO Certification
06-2022
Non Profit Digital Marketing Certificate
04-2022
Board Member - Director of Marketing
The BREAK Crystal Lake Teen Center
06.2021 - Current
Director of Community Operations
Habitat for Humanity of McHenry County
06.2020 - Current
Certified Volunteer Manager
02-2019
Community Outreach Coordinator
Habitat for Humanity of McHenry County
10.2018 - Current
Associate’s Degree - Psychology
University of Phoenix
03.2016 - 03.2016
Chicago Market FUNDrive Coordinator
Savers | Value Village
01.2016 - 10.2018
Public Relations
ForkworthyEats
12.2014 - 01.2021
Retail Sales Manager
Savers Value Village
06.2012 - 01.2016
Follett Library Resources, Inc
01.2008 - 06.2009
Customer Service Manager
Meijer, Inc
05.2006 - 01.2008
3rd Class Petty Officer
United States Navy
05.1993 - 05.1997
High School Diploma -
Crystal Lake Central
06.1992 - 06.1992
Bachelor’s Degree - Human Services
University of Phoenix
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