Sara Davis
Saint Charles,MO
Summary
Seasoned manager with a proven track record for boosting operational efficiency and maximizing profitability. Excelled in leadership development and problem-solving, reducing turnover through strategic employee training programs. Demonstrated exceptional adaptability and financial management, surpassing revenue goals by optimizing inventory and labor control. Dynamic professional offers background in business management, finance, customer service, and sales. Strong history of leading teams to exceed goals and consistently improve operations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
General Manager
Hardee’s
11.2023 - Current
- Hired, trained, and rebuilt entire staff reopening location back to normal hours and standards
- Increased sales 63.15% in first 4 months in position and maintaining continued sales growth
- Demonstrated and supported continuous improvement and growth mindset
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Used customer feedback for improving operations and building brand loyalty
- Monitored store performance and identified opportunities for improvement
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty
- Recruited team members for maintaining adequate staffing levels according to projected sales
General Manager
Five Guys
03.2023 - 10.2023
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at store level
- Monitored store performance and identified opportunities for improvement
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Identified areas of improvement within existing systems and developed action plans for implementation
Bartender/Cook
5th Down Bar & Grill
04.2021 - 08.2022
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Provided friendly customer service by greeting customers upon arriving and making recommendations based on their preference
- Utilized problem solving skills to resolve customer complaints in a courteous manner
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Trained and mentored new team members in proper bar operations
General Manager
Wendy’s Hamra Enterprises
06.2018 - 02.2021
- Increased sales 26.31% in 1.5 years and reduced turnover through morale boosting strategies such as employee appreciation and effective training
- Exceeded revenue and profit targets through solid inventory and labor control
- Developed management and team through utilizing successful training programs
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Improved business operations by tracking trends and adjusting business strategies to better align with needs
- Supervised staff, managing all facets of day-to-day operations
- Resolved employee issues using strong conflict mediation and problem-solving abilities
- Maintained optimal employee coverage for business needs with well-prepared team schedules
- Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems
- Forecasted sales projections, inventory demand, and labor requirements
Store Manager
Petro-Mart
06.2017 - 03.2018
- Provided consistent feedback and training to empower team members in confident and personable service delivery
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
- Supervised inventory audits, financial reconciliations, and reporting
- Coordinated employee schedules for optimum performance and shift coverage
- Maintained store standards in merchandising, security, and visual presentation and minimized losses
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards
General Manager
Denny’s
11.2015 - 10.2016
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Worked with FOH and BOH staff to support superior service delivery
- Uphold cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance
- Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy
- Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise
- Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems
Multi-Unit Manager
JRG Management d.b.a. Burger King
09.2004 - 09.2013
- Collaborated with owners to implement strategies for increasing profits and updating buildings
- Managed sustainable business operations at 4 locations, including forecasted sales projections, inventory demand, and labor requirements and setting budgets
- Maintained compliance with all health code and sanitation requirements and received high inspection scores
- Controlled day-to-day operations with management strategies and effective food and labor controls
- Enhanced business with continuous improvement in team training, customer engagement, and marketing strategies
- Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures
- Investigated and resolved complaints regarding food quality, service, and accommodations
- Improved team knowledge and abilities by training in proper procedures and standards
- Controlled costs with effective supply management and monitoring of food use
- Maintained high customer satisfaction through providing training on good conflict resolution skills
Education
BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION
University of Phoenix
Phoenix, AZ03.2026
Associates of Science - Business Administration - Healthcare
University of Phoenix
Phoenix, AZ01.2011
High School Equivalent/G.E.D -
Saint Charles Community College
Saint Charles, MO01.2005
Skills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
- Recruitment
- HR policies
- Teaching
- Labor agreements
- Microsoft office and Outlook
- Employee onboarding
- Communication management
References
Available Upon Request
Timeline
General Manager
Hardee’s
11.2023 - Current
General Manager
Five Guys
03.2023 - 10.2023
Bartender/Cook
5th Down Bar & Grill
04.2021 - 08.2022
General Manager
Wendy’s Hamra Enterprises
06.2018 - 02.2021
Store Manager
Petro-Mart
06.2017 - 03.2018
General Manager
Denny’s
11.2015 - 10.2016
Multi-Unit Manager
JRG Management d.b.a. Burger King
09.2004 - 09.2013
Associates of Science - Business Administration - Healthcare
University of Phoenix
BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION
University of Phoenix
High School Equivalent/G.E.D -
Saint Charles Community College
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