Sara Deane
Monmouth,OR
Summary
Adept at spearheading operations improvements and team leadership. Exceptional skills in project management and personnel engagement. Leveraging data analysis and effective communication, I've implemented streamlined workflows, enhancing service delivery and operational efficiencies. My approach fosters a collaborative, inclusive, equitable environment, driving significant advancements in business operations.
Overview
28
28
years of professional experience
Work History
Benefit Eligibility Worker, HSS3
Oregon Department Of Human Services
12.2024 - Current
- Assess clients' eligibility for public assistance programs and services, specifically Long Term Care; conduct interviews with applicants to verify that all documentation provided is accurate; evaluate changes in family or financial circumstances that could affect an individual's eligibility for assistance; conduct interviews with applicants, explaining the benefits process and program availability; review applications to verify client information and resolve discrepancies; inform applicants of other agencies providing useful or related assistance; maintain a positive working relationship with fellow staff and management; and participate in regular training sessions on new policies or procedures related to eligibility requirements.
OEP Statewide EIC Leadership Council
Oregon Department Of Human Services
08.2024 - Current
- Determine the topics for conversation and special projects; Find relevant material to share with the committee; Communicate and coordinate with subcommittees and workgroups; Welcome and recruit new EIC members; Take notes; Facilitate meetings; Help foster an inclusive environment and social awareness.
OEP-LET Advisory Committee Member
Oregon Eligibility Partnership
01.2024 - Current
- Providing guidance on training needs and gaps; Reviewing needs, trends and survey results to brainstorm ideas and discuss risks surrounding staff training; Passing along recommendations to OEP-LET management; Utilizing staff voice and choice to create training experiences that are relevant, inclusive, and ultimately provide Oregonians with a better experience when working with staff.
Mental Health Matters! ERG Member
Oregon Department Of Human Services
11.2023 - Current
- The Mental Health Matters! ERG’s mission is to realize a stigma-free mental health workplace by all, through company policies, employee and manager training, and employee support, advocacy, peer to peer support, including information/referral for employees with families or loved ones experiencing mental health needs. Stigma-free is defined as employee outreach, respectful language, and challenging stereotypes.
Business Operations Specialist
Oregon Department Of Human Services
South Salem, OR
03.2024 - 11.2024
- Conducts and coordinates security reviews/audits of office procedures to ensure compliance with ODHS rules, procedures and policies.
Provides recommendations to the local leadership team regarding audit reviews and general business operations and efficiencies.
Provides and monitors employee access to computer rights, software licenses, building access, etc.
Acts as a lead worker for support staff team, including training, onboarding, mentorship, task delegation, etc.
Identifies and implements continuous improvement solutions to support a streamlined workflow for staff and delivery system for Oregonians seeking our services.
Serve as liaison for contractors, service requests and deliveries.
Coordinate the scheduling of training, conference rooms, and large events.
Provide mentoring to staff to support protocols and efficiencies using methods that foster a positive and safe learning environment.
Provide project support and general coordination of solutions that support ongoing and newly recognized business operation needs.
Engage in onboarding activities that welcome new staff to the office including assisting with introductions and welcome meeting presentations.
Benefit Eligibility Worker, HSS3
Oregon Department Of Human Services
08.2023 - 03.2024
- Participate in new hire training and development tasks; Participate in regular training sessions on new policies or procedures related to eligibility requirements; Assess clients' eligibility for public assistance programs and services; Conduct interviews with applicants to verify all documentation provided is accurate; Evaluate changes in family or financial circumstances that could affect an individual's eligibility for assistance; Conduct interviews with applicants, explaining benefits process and program availability; Review applications to verify client information and resolve discrepancies; Inform applicants of other agencies providing useful or related assistance; Maintain positive working relationship with fellow staff and management.
Scheduling Manager
Caring for the Capitol
Salem, OR
12.2022 - 07.2023
- Scheduling care for homebound residents in the Salem area; Managing time-off requests and call-outs
for caregivers; Matching clients and caregivers to ensure that all clients receive the proper level of care
and companionship; Answering phones and ensuring that all clients and caregivers are handled with
care, compassion and understanding; Frequently making phone calls and sending emails to fill open
shifts; Communicating clearly and effectively with the internal office team to ensure that all parties are
aware of client and caregiver needs; Scheduling caregivers for on-going training to ensure they are able
to provide the best possible care for our clients.
Marketing Project Specialist
Marquis Corp
Independence, OR
02.2017 - 11.2022
- Responded to customer requests with friendly, knowledgeable service and support; Coordinated
resources to craft marketing plans for various projects including product launches and events;
Communicated closely with all applicable parties within the company, including the art department,
upper management and the sales team; Planned and executed events and marketing programs to build
a list of qualified leads; Proofread marketing documentation to check for spelling, grammar and syntax
errors; Tracked and reported on marketing campaign responses; Boosted brand awareness with target
customer demographics with social, print and email campaigns; Planned and carried out successful
marketing events and trade show appearances; Worked with advertising teams to create, deploy and
optimize marketing initiatives for spa customers; Wrote copy that maintained compliance with
corporate and legal guidelines; Created and implemented external and internal communications
strategies for key company initiatives such as growing our philanthropic initiatives with Make-A-Wish.
Trainer/Supervisor
FCR LLC
Independence, OR
07.2015 - 02.2017
- Recognized and tapped talented staff to fill key positions and maximize productivity; Mentored new
hires, resulting in stronger staff development and increased productivity; Gathered and organized
supplementary material to support structured lessons; Tracked attendance and progress against goals
for each participant; Identified and proactively solved internal problems related to employee turnover
by revamping training approaches; Performed continuous evaluations of content and plans in order to
enhance delivery and improve effectiveness; Conferred with owners about methods for continuing
training and reinforcing methods taught in classes; Created new lesson plans based on course
objectives; Facilitated group sessions and provided one-on-one support; Developed activities and
integrated technology to diversity instruction; Evaluated interactions between associates and customers
to determine areas in need of improvement; Directed training of new team members and mentored
each to promote productivity, accuracy and friendly service; Oversaw team of up to 15 customer service
professionals assisting subscription service customers; Ensured superior customer experience by
addressing customer concerns, demonstrating empathy and resolving problems swiftly; Investigated and
resolved customer inquiries and complaints quickly.
Phone Banker II
Wells Fargo
Salem, OR
03.2014 - 04.2015
- Selected by supervisor to be Team Captain for the year 2015 with responsibilities including: Attending monthly meetings; Leading team huddles to convey monthly team activities; Increasing morale and unity amongst teammates; Peer coaching to make sure each teammate was successful in their position. Selected Teammate of the Month for the months of September 2014 and February 2015. As Phone Banker II: Taking high volume inbound calls from customers, bankers and merchants; Processing transactions such as cash advances, balance transfers, fee reimbursements and payments; Replacing lost/stolen/damaged credit and debit cards; Filing disputes and fraud claims; Meeting and exceeding daily sales and referral goals; Following federal banking regulations; Properly authenticating all callers; Maintaining a high level of professionalism at all times.
Customer Support Representative I
Kelly Services
Albany, OR
08.2013 - 03.2014
- Temporary assignment at Assurant Solutions in Albany, Oregon: Taking high-volume inbound calls from clients seeking to utilize extended warranty contracts; communicating information effectively over the phone to serve clients and manage personal account information; collecting pertinent data from clients to capture needs more effectively; maintaining a high level of professionalism at all times when working with both external and internal customers; working as a team to resolve any warranty issues outside of standard policies to ensure compliance, as well as customer satisfaction.
Retail Sales Associate
Adidas Outlet
Troutdale, Oregon
04.2012 - 05.2013
- Greeting and assisting customers in meeting their needs; Ringing up customer cash and credit transactions; Maintaining product knowledge; Stocking merchandise; Pricing merchandise; Maintaining an orderly and clean store environment.
Director, Rite of Christian Initiation of Adults
St. Anne's Catholic Church
Gresham, OR
08.2002 - 05.2013
- Leading a team of 4 Religious Education teachers; communicating with our Priests and the Archdiocese of Portland to make sure all Initiation preparations were being met for all candidates and all paperwork was being completed and submitted to the Archdiocese accurately; meeting monthly with the teaching team to establish lesson plans and delegate which teacher would teach which lesson(s); teaching classes for up to 13 adults exploring their religion and wanting to come into the Catholic church; planning and leading an annual offsite retreat for all teachers and candidates; supporting all of the candidates as they reached different milestones in their religious education process and as they were welcomed into the church at Easter.
Retail Sales Associate
Columbia Sportswear
Portland, Oregon
09.2010 - 04.2012
- Greeting and assisting customers in meeting their needs; Stocking merchandise; Pricing merchandise; Maintaining an orderly and clean store environment.
Broadcast Operations Technician
Fisher Communications, Inc. KATU Channel 2
Portland, OR
04.2000 - 08.2009
- Directing live evening newscasts; Leading a crew of up to 14 broadcast technicians; Clearly communicating with producers to ensure the show went smoothly; Communicating any changes in the show to the crew and on-air anchors; Operating manual and robotic cameras; Operating graphics computers; Creating graphics.
Broadcast Operations Technician
KTVZ Channel 21
Bend, OR
06.1997 - 03.2000
- Directing live evening newscasts; Leading a crew of broadcast technicians and producers; Communicating clearly and efficiently to relay any changes in the show; Operating manual cameras; Operating audio equipment; Running Master Control; Serving as the on-call person for Master Control during overnight hours; Creating and editing promotional advertisements.
Education
MBA - Marketing
University of Portland
Portland, OR05-2011
Bachelor of Arts - Journalism
University of Oregon
Eugene, OR09-1998
Skills
- Client assessment
- Public assistance knowledge
- Eligibility verification
- Policy compliance
- Documentation review
- Case management
- Customer relationship management
- Training coordination
- Compliance auditing
- Community outreach
- Effective communication
- Problem solving
- Meeting facilitation
- Team collaboration
- Mentoring support
- Social program eligibility
- Telephone etiquette
- Effective customer communication
- Cross-cultural sensitivity
- Written and verbal communication
- Application processing
- Appointment scheduling
- Confidentiality
- Interviewing techniques
- Applicant interviews
- Financial data assessments
- Verbal communication
- Interviewing
- Disability awareness
- Time management
- Schedule management
- Team building
- Reliability
- Multitasking Abilities
- Adaptability and flexibility
- Detail orientation
Timeline
Benefit Eligibility Worker, HSS3
Oregon Department Of Human Services
12.2024 - Current
OEP Statewide EIC Leadership Council
Oregon Department Of Human Services
08.2024 - Current
Business Operations Specialist
Oregon Department Of Human Services
03.2024 - 11.2024
OEP-LET Advisory Committee Member
Oregon Eligibility Partnership
01.2024 - Current
Mental Health Matters! ERG Member
Oregon Department Of Human Services
11.2023 - Current
Benefit Eligibility Worker, HSS3
Oregon Department Of Human Services
08.2023 - 03.2024
Scheduling Manager
Caring for the Capitol
12.2022 - 07.2023
Marketing Project Specialist
Marquis Corp
02.2017 - 11.2022
Trainer/Supervisor
FCR LLC
07.2015 - 02.2017
Phone Banker II
Wells Fargo
03.2014 - 04.2015
Customer Support Representative I
Kelly Services
08.2013 - 03.2014
Retail Sales Associate
Adidas Outlet
04.2012 - 05.2013
Retail Sales Associate
Columbia Sportswear
09.2010 - 04.2012
Director, Rite of Christian Initiation of Adults
St. Anne's Catholic Church
08.2002 - 05.2013
Broadcast Operations Technician
Fisher Communications, Inc. KATU Channel 2
04.2000 - 08.2009
Broadcast Operations Technician
KTVZ Channel 21
06.1997 - 03.2000
MBA - Marketing
University of Portland
Bachelor of Arts - Journalism
University of Oregon
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