Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Dee

Northampton,MA

Summary

Pragmatic leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

15
15
years of professional experience

Work History

Chief Operating Officer / Business Manager

Rebekah Brooks Jewelry
10.2012 - Current
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Researched industry trends to identify opportunities for organizational growth and competitiveness.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Established and maintained strong relationships with customers, suppliers and employees.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Founded performance-based goals and evaluation systems to assess staff sales performance.
  • Cultivated company-wide culture of innovation and collaboration.
  • Oversaw marketing budget & campaigns across all platforms.
  • Oversaw jewelry production process.
  • Negotiated with diamond suppliers on prices & offerings.
  • Designed jewelry for custom pieces & proper line.
  • Hired, onboarded, and trained new staff members.
  • Created programs to develop the expertise of existing staff members.
  • Conducted annual employee reviews.
  • Organized functions & practices aimed towards team-building and employee job satisfaction.
  • Developed and managed website.
  • Audited all company correspondences through CRM.
  • Built custom CRM.
  • Analyzed company revenue by sector, setting goals & initiatives to strategically increase revenue.
  • Effectively resolved conflicts with customers and internally both with and between employees.
  • Worked to maintain business reputation both by word of mouth & online.
  • Developed new products & designs aimed at keeping the brand competitive in the industry.
  • Produced jewelry appraisals.


Telemarketer

Yankee Home Improvement
10.2008 - 09.2012
  • Built relationships with customers using strong persuasion and active listening skills.
  • Overcame objections using friendly yet persuasive dialogue.
  • Articulated product specifications while acting in both the company's and customer's best interests.
  • Ranked as best performing telemarketer during four years of employment.


Education

Accredited Jewelry Professional - Gemology & Salesmanship

Gemological Institute of America
07.2014

Bachelor of Arts - Legal Studies

University of Massachusetts Amherst
Amherst, MA
05.2012

Skills

  • Organizational Management
  • Executive Leadership
  • Salesmanship
  • Strong Interpersonal Skills
  • Quality Control
  • Process Improvement
  • Delegation
  • Business Development
  • Creative Solutions

Timeline

Chief Operating Officer / Business Manager

Rebekah Brooks Jewelry
10.2012 - Current

Telemarketer

Yankee Home Improvement
10.2008 - 09.2012

Accredited Jewelry Professional - Gemology & Salesmanship

Gemological Institute of America

Bachelor of Arts - Legal Studies

University of Massachusetts Amherst
Sara Dee