Sara Deely
Napa,CA
Summary
Driven and enthusiastic Sales and Events Manager with proven ability to develop creative, effective and successful event strategies with high sales. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering.
Overview
15
15
years of professional experience
Work History
Sales and Events Manager
Tarla Mediterranean Grill
1480 First St. Napa, Ca 94559
11.2010 - Current
- Supervised staff during events and maintained efficient performance.
- Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
- Resolved issues with service providers and inventory vendors to produce smooth events.
- Organized and implemented Type events with as many as Number guests.
- Used Software to coordinate complete timeline for event planning and execution.
- Managed event logistics and operations.
- Consulted with customers to determine objectives and requirements for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Coordinated florists, photographers, and musicians for events.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Developed post-event reports to determine effectiveness of each event.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Inspected event facilities to confirm conformance to customer requirements.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Designed catering packages to increase sales and customer experience.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Bartender
Napasport
Gasser Dr. Napa, Ca 94559
07.2018 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Server
Bistro Jeanty
Yountville
04.2015 - 07.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
Eikos
Napa, CA
02.2015 - 07.2016
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Napkins Bar And Grill
Napa, CA
04.2013 - 10.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead VIP Hostess
Morimoto
Napa, CA
07.2011 - 06.2012
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
Hospitality Administration And Management
Solano Community College
Fairfield, CADiploma -
Angelo Rodriguez High School
Fairfield, CA06.2004
Skills
- Legal Administrative Support
- Problem Resolution
- Data Acquisition
- Workers' Compensation Knowledge
- Advanced MS Office Suite Proficiency
- Executive Calendars
- Human Resources Law
- Office Administration
- Bookkeeping and Basic Accounting
- Executive Presentation Development
- Data Research and Compilation
- Self Starter
- Excel Spreadsheets
- Reports and Financial Statements
- Event Calendar Management
- Schedule Planning
- Administrative Support Specialist
- Logistics and Schedule Management
- Goal Minded
- Project Planning
- Administration Management
- Strong Problem Solver
- Bookkeeping
- Social Perception
- Invoice Preparation
- Call Screening
- Calendar and Scheduling Software
- Accounting
- Answer Multi-Line Phone Systems
- Payroll
- Resourceful Researching
- Social Media Knowledge
- Marketing Strategies
- Persuasive Negotiations
- Compelling Leadership Skills
- Budget Controls
- Verbal and Written Communication
- Review Contracts
- P&L Management
- Guest Relations
- Negotiations Expert and Strong Deal Closer
- Critical Thinking
- Goal Attainment
- Market Research
- Accomplished Manager
- Menu Planning
- Vendor Relationship Management
- Event Publicity
- Location Scouting
- Creativity and Adaptability
- Project Oversight
- Crisis Management
- Organize Transportation
- Continuous Improvements
- Managing Live Events
- Marketing and Promotional Materials
- Managing Events Start to Finish
- Supplier Relations
- Catering Coordination
- Contract Administration
- Banquet Event Orders (BEOs)
- Oversee Program Operations
- Project Management
- Strategic Recommendations
- Event Staff Management
- Customer Rapport
- Events Requirements Gathering
Timeline
Bartender
Napasport
07.2018 - 08.2021
Server
Bistro Jeanty
04.2015 - 07.2016
Bartender
Eikos
02.2015 - 07.2016
Bartender
Napkins Bar And Grill
04.2013 - 10.2015
Lead VIP Hostess
Morimoto
07.2011 - 06.2012
Sales and Events Manager
Tarla Mediterranean Grill
11.2010 - Current
Hospitality Administration And Management
Solano Community College
Diploma -
Angelo Rodriguez High School